fix problems on Rocket.Chat [iphone]

—— Run into issues on Rocket.Chat? Get help pending when official support gets back to you!

Rocket.Chat

Info:

company: Rocket.Chat Technologies Corp.

: https://rocket.chat/contact

: rocket.chat

Chat with our AI-based Rocket.Chat Support

🛠️ Common Rocket.Chat Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Screen scrolling is choppy

Fix: 1. Close unnecessary background apps: Double-click the home button (or swipe up from the bottom on newer iPhones) to view all open apps. Swi... ⇲

Messages not displaying consistently

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can toggle Airplane mode on and off to reset y... ⇲

Notifications issue

Notifications lagging

Fix: 1. Check notification settings: Go to Settings > Notifications > Rocket.Chat. Ensure that Allow Notifications is turned on and that the aler... ⇲

Push notifications not working

Fix: 1. Ensure notifications are enabled: Go to Settings > Notifications > Rocket.Chat and confirm that notifications are allowed. 2. Check your... ⇲

Uploads issue

Difficulties sending images

Fix: 1. Check permissions: Go to Settings > Privacy > Photos and ensure Rocket.Chat has permission to access your photos. 2. Ensure a stable inte... ⇲

Customization issue

Profile picture change fails

Fix: 1. Ensure you have a stable internet connection: A poor connection can prevent changes from being saved. 2. Try a different image format: So... ⇲

Unwanted feeds cannot be removed

Fix: 1. Check feed settings: Go to the settings within Rocket.Chat and look for options related to feeds or channels. You may find options to mut... ⇲

Rocket.Chat lacks compact channel view option

Fix: 1. Check settings for display options: Look in the app settings to see if there’s an option to switch to a more compact view. 2. Organize ch... ⇲

Syncing issue

Inconsistent read status sync

Fix: 1. Ensure you are connected to the internet: A stable connection is necessary for syncing read statuses. 2. Log out and log back in: This ca... ⇲

Slow issue

Slow message sending

Fix: 1. Check your internet connection: Ensure you have a strong Wi-Fi or cellular signal. You can toggle Airplane mode on and off to reset your... ⇲

Search issue

Missing directory listings

Fix: 1. Refresh the app: Pull down on the main chat screen to refresh the directory listings. 2. Check your permissions: Ensure that your account... ⇲

Difficult to find last read message

Fix: 1. Use the search function: Tap the search icon and type keywords from the last message you read to quickly locate it. 2. Scroll through the... ⇲

UI issue

UI wastes space

Fix: 1. Adjust display settings: Check if there are any settings within Rocket.Chat that allow you to change the layout or display options to mak... ⇲

Mobile version has hard-to-track flow

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and navigation better. 2. Use bookmarks:... ⇲

Settings issue

No option for specific chat room notifications

Fix: 1. Check notification settings: Go to the settings within Rocket.Chat and look for notification preferences for individual chat rooms. You m... ⇲

Freezing issue

Rocket.Chat freezes after phone power cycle

Fix: 1. Update the app: Go to the App Store and check for updates for Rocket.Chat. An update may fix freezing issues. 2. Clear the app cache: Go... ⇲

Support issue

Limited immediate support for non-technical users

Fix: 1. Utilize in-app help resources: Check if Rocket.Chat has a help section or FAQ within the app that can assist with common issues. 2. Explo... ⇲

Updates issue

Upgrade paths are strenuous

Fix: 1. Review upgrade documentation: Check if Rocket.Chat provides any documentation on how to upgrade smoothly. Follow the steps carefully. 2.... ⇲

Compatibility issue

Integration with Jitsi needs improvement

Fix: 1. Check for updates: Ensure both Rocket.Chat and Jitsi are updated to the latest versions, as updates may improve integration. 2. Review in... ⇲

Inability to access LiveChat conversations on mobile

Fix: 1. Check your account permissions: Ensure your account has the necessary permissions to access LiveChat conversations. 2. Use the desktop ve... ⇲

Messages issue

Messages often out of order

Fix: 1. Check your internet connection: A poor connection can cause messages to appear out of order. Ensure you have a stable connection. 2. Refr... ⇲