fix problems on Element Messenger [iphone]

​

—— Run into issues on Element Messenger? Get help pending when official support gets back to you!

Element Messenger
Info:
company: Vector Creations Limited
: http://element.io
: element.io
Chat with our AI-based Element Messenger Support
   Hello! How can I assist you?  

characters left:
 
Security issue

Poor handling of encryption keys

Fix: To manage encryption keys more effectively, ensure that you have a secure backup of your keys. You can do this by exporting your keys to a s... ⇲

Messages not decryptable after reinstall

Fix: To prevent losing access to your messages after a reinstall, ensure you back up your encryption keys before uninstalling the app. You can do... ⇲

Difficult cross-device verification

Fix: To simplify cross-device verification, ensure that you are logged into the same account on all devices. Use the same verification method (li... ⇲
 
UI issue

Mobile app hides inactive rooms

Fix: To view inactive rooms, navigate to the settings menu and look for an option related to chat visibility or room management. Adjust the setti... ⇲

Tiny text size

Fix: To adjust the text size, go to your device's accessibility settings. Look for text size or display settings and increase the font size. This... ⇲

Empty rooms cannot be left

Fix: If you cannot leave empty rooms, try sending a message in the room before attempting to leave. Some apps require activity in a room to allow... ⇲
 
Bugs issue

Formatting lost when editing posts

Fix: When editing posts, try to reapply the formatting manually after making changes. Use the formatting options available in the editing interfa... ⇲

Bugs causing chats to go missing

Fix: If chats are missing, try restarting the app or your device. This can sometimes resolve temporary glitches that cause chats to disappear.... ⇲

Mark as read feature not working

Fix: If the 'mark as read' feature is not functioning, try tapping and holding the chat until options appear. Select 'mark as read' from the menu... ⇲
 
Notifications issue

Inconsistent notification numbers

Fix: To address inconsistent notification numbers, check your notification settings in the app. Ensure that notifications are enabled for all rel... ⇲

Notifications too noisy

Fix: To manage noisy notifications, go to the app settings and adjust the notification preferences. You can mute specific chats or set Do Not Dis... ⇲
 
Syncing issue

Syncing issues on app open

Fix: To improve syncing, ensure you have a stable internet connection when opening the app. If you are on Wi-Fi, try switching to mobile data or... ⇲
 
Crashes issue

Crashes on multiple devices

Fix: If the app crashes, try uninstalling and reinstalling it on each device. This can resolve issues caused by corrupted files or settings. Make... ⇲
 
Messages issue

No inbox for mentions and replies

Fix: To keep track of mentions and replies, consider creating a dedicated room or chat for notifications. This way, you can manually monitor inte... ⇲
 
Slow issue

Slow load times

Fix: To improve load times, ensure that your app is updated to the latest version. Developers often optimize performance in updates. Additionally... ⇲
 
Video issue

Video call issues

Fix: For video call issues, check your internet connection first. A stable Wi-Fi or mobile data connection is crucial for video calls. If the con... ⇲
 
Accessibility issue

Accessibility concerns

Fix: To address accessibility concerns, explore the accessibility settings on your device. Enable features like VoiceOver or TalkBack, which can... ⇲
 
Account issue

Account creation issues with large text settings

Fix: If you encounter issues creating an account with large text settings, try temporarily adjusting your device's text size to default before cr... ⇲
 
Support issue

Unresponsive tech support

Fix: If tech support is unresponsive, check the app's help section for FAQs or troubleshooting guides that may address your issue. Many common pr... ⇲
 
Freezing issue

Element Messenger freezes during use

Fix: If the app freezes, try closing the app completely and reopening it. On iOS, swipe up from the bottom of the screen to access the app switch... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
54.8%

Bad experience
34.3%

Neutral
10.9%

~ from our NLP analysis of 504 combined software ratings.

 Switch to these Alternatives:
Rocket.Chat
Proton Drive: Cloud Storage
Proton Calendar: Secure Events
KDE Connect
Wire • Secure Messenger
Mattermost
AWS Wickr
Private Encrypted Email Tuta
Proton Pass - Password Manager
NewNode VPN

 Private Data Element Messenger collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics