fix problems on UKG Pro Classic [iphone]

—— Run into issues on UKG Pro Classic? Get help pending when official support gets back to you!

UKG Pro Classic

Info:

company: Kronos Incorporated

: https://www.ultimatesoftware.com/mobileappsupport

: www.ukg.com

Chat with our AI-based UKG Pro Classic Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App fails to connect to server

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. You can do this by opening a... »»

Slow loading times

Fix: 1. Clear app cache: Go to your iPhone settings, scroll down to UKG Pro Classic, and look for an option to clear cache or data. This can help... »»

Frequent login issues

Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'For... »»

Error messages during sign-in

Fix: 1. Check for typos: Ensure that there are no typos in your username or password. Double-check for any accidental spaces or incorrect charact... »»

Multiple login pages required

Fix: 1. Bookmark the login page: Save the login page as a bookmark in your browser or app for quicker access in the future. 2. Use a password man... »»

Bugs issue

Inaccurate time tracking

Fix: 1. Manually verify entries: Regularly check your time entries against your actual hours worked to identify discrepancies. If you find errors... »»

Inconsistent data display

Fix: 1. Refresh the app: Close and reopen the app to refresh the data display. This can often resolve inconsistencies. 2. Check for updates: Ensu... »»

Notifications issue

Notifications do not work

Fix: 1. Check notification settings: Go to your iPhone Settings > Notifications > UKG Pro Classic and ensure that notifications are enabled. You... »»

UI issue

Clunky user interface

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features. This can help you navigate mo... »»

Unresponsive app components

Fix: 1. Restart the app: Close the app completely and reopen it to see if the unresponsive components start working again. 2. Clear app cache: Go... »»

Security issue

Password expiration without warning

Fix: 1. Set reminders: Use your phone's calendar or reminder app to set alerts a few days before your password is due to expire, prompting you to... »»

Frequent password resets required

Fix: 1. Use a strong, memorable password: Create a password that is both secure and easy for you to remember, reducing the need for resets. 2. En... »»

Account issue

Difficulties accessing PTO information

Fix: 1. Navigate through the app: Familiarize yourself with the app's layout to locate the PTO section. It may be under 'Time Off' or 'Leave' in... »»

Inability to view total hours worked

Fix: 1. Check the time tracking section: Navigate to the time tracking or hours worked section of the app to see if the total hours are displayed... »»

Inability to interchange between multiple employers

Fix: 1. Log out and log back in: If you need to switch between employers, log out of the app and log back in with the credentials for the other e... »»

Registration issue

Confusing initial sign-up process

Fix: 1. Follow the prompts carefully: Take your time to read each prompt during the sign-up process to ensure you are providing the correct infor... »»

Crashes issue

App crashes or fails to launch

Fix: 1. Restart your iPhone: A simple restart can often resolve app crashes. Hold down the power button, slide to power off, and then turn it bac... »»

Compatibility issue

Limited integration with calendars

Fix: 1. Manually add events: If the app does not integrate with your calendar, consider manually adding important dates and events to your calend... »»

Privacy issue

Location tracking issues

Fix: 1. Check location settings: Go to your iPhone Settings > Privacy > Location Services and ensure that location services are enabled for UKG P... »»

Support issue

Poor customer support

Fix: 1. Utilize online resources: Check the UKG Pro Classic website for FAQs, user guides, or community forums that may provide answers to your q... »»

Customization issue

Difficulties editing time entries

Fix: 1. Navigate to the time entry section: Ensure you are in the correct section of the app where time entries can be edited. Look for an 'Edit'... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

73.5%

Bad experience

23.2%

Neutral

3.3%

~ from our NLP analysis of 8,831 combined software ratings.

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Private Data UKG Pro Classic collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics