fix problems on Citymapper [iphone]

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—— Run into issues on Citymapper? Get help pending when official support gets back to you!

Citymapper: All Live Transit
Info:
company: Citymapper Limited
: https://citymapper.com
: citymapper.com
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Compatibility issue

Does not recognize certain stations

Fix: Manually enter the station name or code in the search bar to see if it can be found. Sometimes, using alternative names or abbreviations can... ⇲

Not all transit systems are included

Fix: Check the app's settings to see if there are options to add or enable additional transit systems. Some apps allow users to customize their t... ⇲
 
Payments issue

Limited access to routes without premium subscription

Fix: Explore the free features of the app to maximize its utility. Familiarize yourself with the available routes and options that do not require... ⇲
 
Slow issue

Slow to update on delays

Fix: Check your internet connection to ensure it is stable. A poor connection can lead to slow updates. Try switching between Wi-Fi and mobile da... ⇲
 
UI issue

Confusing interface for new users

Fix: Take a few minutes to explore the app's tutorial or help section, if available. This can provide insights into how to navigate the interface... ⇲

Multiple route options can be overwhelming

Fix: Use the filter options to narrow down your route choices based on preferences such as fewer transfers or shorter travel time. This can help... ⇲

Lacks clear subway entrance information

Fix: Check the app's map view for visual indicators of subway entrances. Zooming in on the map may reveal more details about entrances and exits.... ⇲

Difficult to use on the go

Fix: Familiarize yourself with the app while stationary before using it on the go. Practice planning routes and using features in a calm environm... ⇲
 
Customization issue

Requires manual switching between metro areas

Fix: Create a list of your frequently used metro areas and save them in the app if possible. This can help streamline the process of switching be... ⇲
 
Bugs issue

Citymapper refreshes unexpectedly

Fix: Check for any updates to the app in the App Store. Developers often release updates to fix bugs that may cause unexpected behavior. OR Cl... ⇲
 
Features issue

Limited functionality for planning multiple stops

Fix: Use the 'Add Stop' feature if available in the app to plan your route with multiple destinations. This can help you create a more complex it... ⇲
 
Syncing issue

Watch app sometimes needs manual connection

Fix: Ensure that Bluetooth is enabled on your iPhone and that the watch is properly paired. Go to the Apple Watch app on your iPhone to check the... ⇲
 
Notifications issue

Inconsistent notifications for next stops

Fix: Check the app's notification settings to ensure that notifications are enabled for route updates. Go to your iPhone settings, find Citymappe... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.3%

Bad experience
1.5%

Neutral
1.2%

~ from our NLP analysis of 81,674 combined software ratings.

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 Private Data Citymapper collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Citymapper CLUB: $1.49 Support us, get features and fun
  2. Citymapper CLUB: $9.99 Support us, get features and fun
  3. Citymapper CLUB+: $99.99 Support us, get features and fun