fix problems on Citymapper [iphone]

—— Run into issues on Citymapper? Get help pending when official support gets back to you!

Citymapper: All Live Transit

Info:

company: Citymapper Limited

: https://citymapper.com

: citymapper.com

Chat with our AI-based Citymapper Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App relies on scheduled bus times instead of live updates

Fix: Check if the app has an option to toggle between scheduled and live updates. Go to the settings menu within the app and look for any options... »»

Inaccurate live arrival times

Fix: Ensure that the app is updated to the latest version. Go to the App Store, search for Citymapper, and check if an update is available. Updat... »»

Compatibility issue

Does not recognize certain stations

Fix: Manually enter the station name or code in the search bar to see if it can be found. Sometimes, using alternative names or abbreviations can... »»

Not all transit systems are included

Fix: Check the app's settings to see if there are options to add or enable additional transit systems. Some apps allow users to customize their t... »»

Payments issue

Limited access to routes without premium subscription

Fix: Explore the free features of the app to maximize its utility. Familiarize yourself with the available routes and options that do not require... »»

Slow issue

Slow to update on delays

Fix: Check your internet connection to ensure it is stable. A poor connection can lead to slow updates. Try switching between Wi-Fi and mobile da... »»

UI issue

Confusing interface for new users

Fix: Take a few minutes to explore the app's tutorial or help section, if available. This can provide insights into how to navigate the interface... »»

Multiple route options can be overwhelming

Fix: Use the filter options to narrow down your route choices based on preferences such as fewer transfers or shorter travel time. This can help... »»

Lacks clear subway entrance information

Fix: Check the app's map view for visual indicators of subway entrances. Zooming in on the map may reveal more details about entrances and exits.... »»

Difficult to use on the go

Fix: Familiarize yourself with the app while stationary before using it on the go. Practice planning routes and using features in a calm environm... »»

Customization issue

Requires manual switching between metro areas

Fix: Create a list of your frequently used metro areas and save them in the app if possible. This can help streamline the process of switching be... »»

Bugs issue

App refreshes unexpectedly

Fix: Check for any updates to the app in the App Store. Developers often release updates to fix bugs that may cause unexpected behavior. OR Cl... »»

Features issue

Limited functionality for planning multiple stops

Fix: Use the 'Add Stop' feature if available in the app to plan your route with multiple destinations. This can help you create a more complex it... »»

Syncing issue

Watch app sometimes needs manual connection

Fix: Ensure that Bluetooth is enabled on your iPhone and that the watch is properly paired. Go to the Apple Watch app on your iPhone to check the... »»

Notifications issue

Inconsistent notifications for next stops

Fix: Check the app's notification settings to ensure that notifications are enabled for route updates. Go to your iPhone settings, find Citymappe... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.3%

Bad experience

1.5%

Neutral

1.2%

~ from our NLP analysis of 81,674 combined software ratings.

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Private Data Citymapper collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics

Cost of Subscriptions

Citymapper CLUB: $1.49 Support us, get features and fun
Citymapper CLUB: $9.99 Support us, get features and fun
Citymapper CLUB+: $99.99 Support us, get features and fun