fix problems on Dunkin' [iphone]

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—— Run into issues on Dunkin'? Get help pending when official support gets back to you!

Dunkin'
Info:
company: Dunkin' Donuts
: http://www.dunkindonuts.com/dunkindonuts/en/help.html
: www.dunkindonuts.com
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Network issue

location services fail to find stores

Fix: 1. Ensure location services are enabled for the Dunkin' app. Go to Settings > Privacy > Location Services and make sure it's turned on for t... ⇲

store communication issues

Fix: 1. Call the store directly to confirm any details about your order or pickup time. 2. Visit the store in person if possible to resolve any c... ⇲
 
UI issue

unable to add items to cart

Fix: 1. Check your internet connection, as a poor connection can prevent items from being added to the cart. 2. Log out and log back into the app... ⇲

difficulties with favorites feature

Fix: 1. Ensure you are using the latest version of the app, as updates may fix bugs related to the favorites feature. 2. Try removing and re-addi... ⇲

nutritional information hard to access

Fix: 1. Explore the app thoroughly to locate the nutritional information section, which may be under a specific menu or item details. 2. Visit th... ⇲
 
Bugs issue

order not ready at pickup

Fix: 1. Double-check the estimated pickup time provided by the app and ensure you arrive after this time. 2. Call the store directly to confirm y... ⇲

missing items in orders

Fix: 1. Double-check your order confirmation to ensure all items were included. 2. Contact the store directly as soon as you notice the missing i... ⇲

Dunkin' error messages during transactions

Fix: 1. Ensure you have a stable internet connection, as connectivity issues can cause transaction errors. 2. Log out and log back into the app t... ⇲
 
Customization issue

limited customization options for orders

Fix: 1. Explore all available customization options within the app to ensure you are not missing any features. 2. If the app does not support cer... ⇲
 
Settings issue

rewards program lacks clarity

Fix: 1. Review the rewards program details within the app or on the Dunkin' website to understand how points are earned and redeemed. 2. Keep tra... ⇲
 
Payments issue

double charges on reloading card

Fix: 1. Check your transaction history in the app and your bank statement to confirm the double charge. 2. Avoid reloading the card multiple time... ⇲

no refund option at store

Fix: 1. Consider using the app's support or help section to find any available options for refunds or credits. 2. Keep a record of your transacti... ⇲

inability to split payment methods

Fix: 1. Consider using a single payment method for transactions to avoid complications. 2. If splitting payments is necessary, complete separate... ⇲

no option to add tips

Fix: 1. If tipping is important, consider carrying cash to tip in person at the store. 2. Alternatively, use a third-party payment app that allow... ⇲
 
Support issue

poor customer service response time

Fix: 1. Use multiple channels to contact customer service, such as phone, email, or social media, to increase the chances of a quicker response.... ⇲
 
Notifications issue

Dunkin' does not notify of item unavailability

Fix: 1. Call the store directly after placing an order to confirm item availability. 2. Consider placing orders during less busy times when stock... ⇲
 
Loading issue

long processing times for orders

Fix: 1. Place your order well in advance, especially during peak hours, to account for potential delays. 2. Call the store to check on the status... ⇲
 
Updates issue

confusing rewards system changes

Fix: 1. Regularly check the app or Dunkin' website for updates on the rewards system to stay informed about any changes. 2. Keep track of your re... ⇲
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 what users are saying
Good experience
95.8%

Bad experience
2.3%

Neutral
1.9%

~ from our NLP analysis of 1,016,103 combined software ratings.

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 Private Data Dunkin' collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Diagnostics