fix problems on Krispy Kreme [iphone]

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—— Run into issues on Krispy Kreme ? Get help pending when official support gets back to you!

Krispy Kreme ®
Info:
company: Krispy Kreme Doughnut Corporation
: http://www.krispykreme.com/hotlightsupport
: KrispyKremeRewards.com
Chat with our AI-based Krispy Kreme Support
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Account issue

Password reset fails

Fix: 1. Check Email Filters: Ensure that the password reset email isn’t in your spam or junk folder. Sometimes, email providers filter these mess... ⇲

Inability to access account after updates

Fix: 1. Reset Password: If you can’t access your account, try resetting your password using the 'Forgot Password?' option on the sign-in screen.... ⇲

Krispy Kreme does not recognize existing accounts

Fix: 1. Check Email: Ensure you are using the correct email associated with your account. If you have multiple emails, try logging in with each o... ⇲
 
Bugs issue

Inability to save multiple gift cards

Fix: 1. Check App Settings: Go to the app settings and see if there’s an option to manage gift cards. If not, consider keeping a physical record... ⇲

Order cancellations without explanation

Fix: 1. Review Order Confirmation: Check your email for any notifications regarding your order. Sometimes, cancellations are communicated via ema... ⇲

Difficulty redeeming rewards

Fix: 1. Check Rewards Balance: Ensure you have enough points to redeem a reward. Go to the rewards section in the app to verify your balance. 2.... ⇲
 
Customization issue

Limited donut selection for pre-orders

Fix: 1. Check Availability: The limited selection may be due to stock availability. Check back at different times or days to see if more options... ⇲

Limited functionality for placing orders

Fix: 1. Use the Website: If the app is limited, try placing your order through the Krispy Kreme website, which may have more functionality availa... ⇲

No option to input birthday

Fix: 1. Check Profile Settings: Go to your account settings in the app and look for a section to input personal information. If there’s no option... ⇲
 
Freezing issue

Krispy Kreme freezes during order process

Fix: 1. Restart the App: Close the app completely by swiping it away in the app switcher, then reopen it and try placing your order again. 2. Che... ⇲
 
Syncing issue

Rewards points frequently lost

Fix: 1. Ensure App is Updated: Make sure you are using the latest version of the app, as updates may fix issues with rewards tracking. 2. Log Out... ⇲

Inconsistent tracking of purchases

Fix: 1. Check Account Settings: Ensure that your account is properly set up and linked to your purchases. Verify that you are logged into the cor... ⇲
 
Payments issue

Double charges on payments

Fix: 1. Check Payment Method: Ensure that your payment method is not being charged multiple times due to a glitch. Review your bank statement for... ⇲

Errors during payment processing

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Update your payment information if necessary. 2.... ⇲
 
Support issue

Customer service unresponsive

Fix: 1. Use Alternative Contact Methods: If you’re not getting a response via the app, try reaching out through social media channels or their of... ⇲

Lack of communication from support team

Fix: 1. Use Multiple Contact Methods: If you’re not receiving responses, try reaching out through different channels such as social media or the... ⇲
 
Loading issue

Krispy Kreme shows no available products

Fix: 1. Check Location Settings: Ensure that your location settings are enabled for the app. Go to Settings > Privacy > Location Services and mak... ⇲
 
Updates issue

Confusing rewards program changes

Fix: 1. Review Program Details: Check the Krispy Kreme website or app for the latest details on the rewards program to understand any changes tha... ⇲
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 what users are saying
Good experience
89.6%

Bad experience
7.6%

Neutral
2.8%

~ from our NLP analysis of 38,101 combined software ratings.

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 Private Data Krispy Kreme collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics