fix problems on B&B Theatres [iphone]

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—— Run into issues on B&B Theatres? Get help pending when official support gets back to you!

B&B Theatres
Info:
company: The Boxoffice Company, LLC
: https://company.boxoffice.com
Chat with our AI-based B&B Theatres Support
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Login issue

Login process is confusing with multiple buttons

Fix: Take a moment to familiarize yourself with the login screen. Look for a 'Login' button and ensure you are not clicking on any promotional bu... ⇲

Cannot log in using email address

Fix: Ensure that you are entering the correct email address associated with your account. Double-check for typos or extra spaces. OR If the ap... ⇲

Login page appears every time the app is opened

Fix: Check if you have the 'Remember Me' option selected when logging in. If not, select it to see if it retains your login information. OR If... ⇲

Repeated login required for showtime changes

Fix: Ensure that you are selecting the 'Remember Me' option when logging in. This may help retain your session for longer periods. OR If the a... ⇲

B&B Theatres has persistent login issues

Fix: Ensure that you are using the correct credentials and that the 'Remember Me' option is selected when logging in. OR If the app continues... ⇲
 
UI issue

B&B Theatres locks out previously selected seats

Fix: If you experience this issue, try refreshing the app or navigating back to the seating selection screen. This may help reset the seat select... ⇲

Website is confusing and difficult to use

Fix: Take a moment to explore the website's layout. Use the main menu to navigate to different sections, and consider using the search function t... ⇲

B&B Theatres feels like a mini website

Fix: Try to use the app in landscape mode to see if the layout improves. This can sometimes provide a better user experience. OR If the app fe... ⇲

Unclear icons and navigation

Fix: Take a moment to explore the app's icons. If you are unsure about an icon, try tapping it to see what options it provides. OR If the navi... ⇲

B&B Theatres displays incorrect seat layout

Fix: Try refreshing the app or navigating back to the seating selection screen to see if the layout updates correctly. OR If the seat layout i... ⇲

Seats time out during purchase process

Fix: Try to complete your purchase as quickly as possible to avoid timeouts. If you are selecting seats, do so rapidly after they become availabl... ⇲

B&B Theatres is not user-friendly

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the app can improve your experience. OR If the app r... ⇲
 
Search issue

Showtimes not filtered by location

Fix: Check if your location settings are enabled for the app. Go to Settings > Privacy > Location Services and ensure that the B&B Theatres app h... ⇲
 
Crashes issue

B&B Theatres crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for B&B Theatres, and check for updates. OR If the app... ⇲
 
Syncing issue

Credentials do not transfer between app and website

Fix: Ensure that you are using the same email and password for both the app and the website. If you have multiple accounts, this could be the iss... ⇲
 
Support issue

No customer support for errors

Fix: Check the app for a help or FAQ section that may provide solutions to common issues you are experiencing. OR If you encounter an error, t... ⇲

Customer support is non-existent

Fix: Check the app for a help or FAQ section that may provide solutions to common issues you are experiencing. OR If you encounter an error, t... ⇲
 
Account issue

Purchase history not accessible

Fix: Check if you are logged in with the correct account. Sometimes, users may have multiple accounts and may not be logged into the one with the... ⇲

Password reset process is cumbersome

Fix: When resetting your password, ensure you are following the instructions carefully. Check your spam folder for the reset email if you do not... ⇲

Cannot redeem rewards through app

Fix: Ensure that you are logged into the correct account that has the rewards. Check the rewards section in the app for any specific instructions... ⇲

B&B Theatres does not display purchased tickets

Fix: Check if you are logged in with the correct account. Sometimes, users may have multiple accounts and may not be logged into the one with the... ⇲
 
Payments issue

B&B Theatres does not remember payment information

Fix: Check if the app has permission to store payment information. Go to Settings > B&B Theatres and ensure that all necessary permissions are gr... ⇲

B&B Theatres does not access saved credit cards

Fix: Check if the app has permission to access your payment information. Go to Settings > B&B Theatres and ensure that all necessary permissions... ⇲
 
Loading issue

B&B Theatres does not load home theater

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. OR If the app sti... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
4.1%

Neutral
1.8%

~ from our NLP analysis of 9,498 combined software ratings.

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 Private Data B&B Theatres collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics