fix problems on TfL Go [iphone]

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—— Run into issues on TfL Go? Get help pending when official support gets back to you!

TfL Go: Live Tube, Bus & Rail
Info:
company: TfL
: https://tfl.gov.uk/help-and-contact/
: tfl.gov.uk
Chat with our AI-based TfL Go Support
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Bugs issue

Omitted obvious routes

Fix: When planning your journey, cross-reference the suggested routes with the TfL website or a physical map to ensure you are aware of all avail... ⇲

Arrival times not provided

Fix: Check the TfL website or use other transport apps that provide real-time arrival information for buses and trains, as they may have more acc... ⇲

Diversion data not integrated into route planning

Fix: Check the TfL website for any planned diversions or service changes before you travel, as this information may not be reflected in the app.... ⇲

Does not show buses until they arrive

Fix: Check the TfL website or use other apps that provide real-time bus tracking to see when buses are expected to arrive at your stop. OR If... ⇲

Hidden disruptions information

Fix: Regularly check the TfL website or follow their social media channels for updates on disruptions that may affect your travel plans. OR Co... ⇲

No alternatives provided in routing

Fix: When planning your journey, cross-reference the suggested routes with the TfL website or a physical map to ensure you are aware of all avail... ⇲
 
UI issue

Confusing fares

Fix: Visit the TfL website to familiarize yourself with the fare structure and zones. This can help clarify any confusion regarding fares for you... ⇲

Black text on black tile in widget

Fix: Check your device's accessibility settings. You can adjust the contrast settings or switch to a different theme that may improve visibility.... ⇲

Inconsistent route map colors

Fix: Refer to the TfL website for a standard color guide for routes, which can help you understand the color coding used in the app. OR If the... ⇲

No fare information for journeys

Fix: Use the TfL fare calculator on their website to determine the fare for your journey before you travel. OR Consider using other transport... ⇲

Lack of key for line color schemes

Fix: Refer to the TfL website for a key to the line color schemes used in the app, which can help you understand the routes better. OR Conside... ⇲

Maps missing on bus page

Fix: Check the TfL website for bus maps, as they may provide more comprehensive information than the app. OR Use Google Maps or Citymapper, wh... ⇲
 
Offline issue

Limited offline functionality

Fix: Download maps and route information from the TfL website for offline use, which can help you navigate without needing a data connection. O... ⇲
 
Notifications issue

No stop approaching notifications

Fix: Enable location services on your device to receive notifications when you are approaching your stop, if the app supports this feature. OR... ⇲
 
Performance issue

TfL Go performance has degraded

Fix: Try clearing the app cache by going to your iPhone settings, selecting the app, and choosing to clear cache or data. This can help improve p... ⇲
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 what users are saying
Good experience
96.5%

Neutral
1.9%

Bad experience
1.7%

~ from our NLP analysis of 7,926 combined software ratings.

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 Private Data TfL Go collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics