fix problems on Tesvor [iphone]

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—— Run into issues on Tesvor? Get help pending when official support gets back to you!

Tesvor
Info:
company: Shenzhen Tian You Intelligence Co.,Ltd
: https://www.tesvor.com/us/contact/
Chat with our AI-based Tesvor Support
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Network issue

does not support WiFi connectivity

Fix: Verify that your robot vacuum model supports WiFi connectivity. Refer to the user manual or the manufacturer's website for specifications. I... ⇲

difficult pairing process

Fix: Follow the pairing instructions step-by-step as outlined in the user manual. Make sure to have your phone and robot vacuum close together du... ⇲

Tesvor fails to find vacuum during setup

Fix: Ensure that the robot vacuum is in pairing mode. If it is not, refer to the manual for instructions on how to activate pairing mode. Also, m... ⇲

inconsistent performance away from WiFi range

Fix: Ensure that the robot vacuum has a strong battery charge before using it away from WiFi. If possible, pre-program cleaning schedules while c... ⇲
 
Bugs issue

Tesvor asks for non-existent features

Fix: Check for app updates in the App Store. Sometimes, features may be added or removed in updates, and using the latest version can resolve dis... ⇲
 
Freezing issue

Tesvor is unresponsive

Fix: Force close the app by swiping it away in the app switcher. Then, reopen the app to see if it responds. If the issue persists, restart your... ⇲
 
Updates issue

requires firmware update for functionality

Fix: Connect your robot vacuum to WiFi and open the app. Look for a prompt or option to update the firmware. Follow the on-screen instructions to... ⇲
 
UI issue

poor user interface compared to alternative app

Fix: Familiarize yourself with the app's layout by exploring all its features. Sometimes, user experience improves with practice. Look for tutori... ⇲
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 what users are saying
Bad experience
85.2%

Good experience
11.1%

Neutral
3.7%

~ from our NLP analysis of 27 combined software ratings.

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 Private Data Tesvor collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics