fix problems on CDG Zig [iphone]

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—— Run into issues on CDG Zig? Get help pending when official support gets back to you!

CDG Zig – Taxis, Cars & Buses
Info:
company: ComfortDelGro Corporation Limited
: https://www.cdgtaxi.com.sg/faq
: www.cdgtaxi.com.sg
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Privacy issue

Inaccurate location tracking

Fix: 1. Check Location Settings: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled. Scroll down to CDG Z... ⇲
 
Messages issue

Poor communication options with drivers

Fix: 1. Use In-App Messaging: Check if the app has an in-app messaging feature. If available, use it to communicate with drivers. 2. Call Drivers... ⇲

No chat option with drivers

Fix: 1. Use Call Feature: If the app allows, use the call feature to communicate with drivers instead of chat. 2. Provide Feedback: Use the app's... ⇲
 
Bugs issue

High driver cancellation rates

Fix: 1. Book During Off-Peak Hours: Try to book rides during less busy times to increase the chances of driver availability. 2. Check Driver Rati... ⇲

JSON serialization errors

Fix: 1. Restart the App: Close the app completely and reopen it to see if the error resolves itself. 2. Clear App Cache: Go to Settings > General... ⇲

Drivers often drive away after accepting rides

Fix: 1. Confirm Driver Details: Before the driver arrives, confirm their details (name, car model) to ensure you are getting into the right vehic... ⇲
 
UI issue

Difficulties with phone number input

Fix: 1. Check Format: Ensure you are entering your phone number in the correct format, including the country code if required. 2. Use Copy-Paste:... ⇲

Unresponsive buttons in the app

Fix: 1. Restart the App: Close the app and reopen it to see if the buttons become responsive. 2. Check for Updates: Go to the App Store and check... ⇲

Inability to select locations properly

Fix: 1. Zoom In/Out on Map: Use pinch gestures to zoom in or out on the map to select your desired location more accurately. 2. Use Search Bar: I... ⇲
 
Registration issue

Email verification issues

Fix: 1. Check Spam/Junk Folder: Sometimes verification emails end up in the spam or junk folder. Check there for the email. 2. Resend Verificatio... ⇲

Forced email verification at critical moments

Fix: 1. Verify Early: If possible, complete the email verification process as soon as you register to avoid interruptions later. 2. Check Email R... ⇲
 
Compatibility issue

No international number support

Fix: 1. Use Local Number: If you are traveling, consider using a local SIM card or a local phone number for registration. 2. Use a VoIP Service:... ⇲
 
Payments issue

Hidden fees on receipts

Fix: 1. Review Fare Estimates: Before confirming a ride, review the fare estimate provided in the app to understand potential costs. 2. Check Rec... ⇲

Inability to update payment methods

Fix: 1. Go to Payment Settings: Open the app, navigate to your account settings, and look for payment options. Try to add or update your payment... ⇲
 
Updates issue

Lack of real-time ETA updates

Fix: 1. Refresh the App: Pull down on the screen to refresh the app and see if the ETA updates. 2. Check Driver Location: If the driver is moving... ⇲
 
Ads issue

CDG Zig requires activity tracking for ads

Fix: 1. Adjust Privacy Settings: Go to Settings > Privacy > Tracking and disable 'Allow Apps to Request to Track' to limit tracking. 2. Use Ad Bl... ⇲
 
Downloads issue

Inaccessible e-receipts from abroad

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection to access e-receipts. 2. Use a VPN: If the app is region-locked,... ⇲
 
Search issue

Limited search functionality for locations

Fix: 1. Use Full Address: When searching for locations, try entering the full address instead of just the name. 2. Check Spelling: Ensure that th... ⇲
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 what users are saying
Good experience
88.6%

Bad experience
8.8%

Neutral
2.5%

~ from our NLP analysis of 1,267 combined software ratings.

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 Private Data CDG Zig collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Diagnostics