fix problems on PrettyLittleThing [iphone]

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—— Run into issues on PrettyLittleThing? Get help pending when official support gets back to you!

PrettyLittleThing
Info:
company: PRETTYLITTLETHING.COM LIMITED
: https://www.prettylittlething-us.com/contact-us
: www.prettylittlething-us.com
Chat with our AI-based PrettyLittleThing Support
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Bugs issue

Items disappear from wishlist

Fix: 1. Check Account Settings: Ensure you are logged into your account. Items may not save if you are not logged in. 2. Refresh the App: Close t... ⇲

Cannot add items to cart

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resol... ⇲

Inconsistent pricing between app and website

Fix: 1. Refresh the App: Close and reopen the app to ensure you are viewing the most current prices. 2. Check for Promotions: Sometimes, the app... ⇲

Tracking information is often incorrect

Fix: 1. Refresh Tracking: Go to the tracking section in the app and refresh the page to see if updated information appears. 2. Check Carrier Webs... ⇲

Invalid tracking numbers provided

Fix: 1. Double-Check the Number: Ensure you are entering the tracking number correctly, as typos can lead to errors. 2. Use Carrier's Website: En... ⇲

Quality of items inconsistent

Fix: 1. Read Product Descriptions: Always read the product descriptions and material information to set realistic expectations about quality. 2.... ⇲

Size discrepancies in clothing

Fix: 1. Check Size Guide: Always refer to the size guide provided in the app or on the website to ensure you are selecting the correct size. 2. R... ⇲
 
Slow issue

PrettyLittleThing lags after short usage

Fix: 1. Close Background Apps: Double-click the home button and swipe up on apps to close them. This frees up memory and can improve performance.... ⇲
 
Customization issue

No review or comment section for products

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as features may be added in updates. 2. Use the Website: If reviews are... ⇲

Limited wishlist capacity

Fix: 1. Prioritize Items: Review your wishlist and remove items you are no longer interested in to make space for new items. 2. Use the Cart: If... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Use In-App Support: Check if there’s a support or help section within the app. Sometimes, in-app support can provide quicker responses. 2... ⇲

No phone support available

Fix: 1. Use Live Chat: If available, use the live chat feature in the app or on the website for immediate assistance. 2. Email Support: Reach out... ⇲

Returns process is complicated

Fix: 1. Review Return Policy: Check the app or website for the return policy and instructions. Familiarize yourself with the steps required for r... ⇲

Shipping delays without communication

Fix: 1. Check Order Status: Go to the order history section in the app to check the status of your order and any updates on shipping. 2. Use Trac... ⇲
 
Account issue

PrettyLittleThing kicks users out of their accounts

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates may fix login issues. 2. Clear App Cache: Go to Settings >... ⇲
 
Glitches issue

Glitches when searching for items

Fix: 1. Restart the App: Close the app completely and reopen it to see if the search function works better. 2. Check Internet Connection: Ensure... ⇲
 
Search issue

Inability to find featured items

Fix: 1. Check the Home Screen: Featured items are often displayed on the home screen of the app. Scroll through to find them. 2. Use the Search F... ⇲
 
Payments issue

Refunds processed incorrectly

Fix: 1. Review Refund Policy: Check the app or website for the refund policy to understand the process and timelines. 2. Keep Documentation: Keep... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
5.0%

Neutral
2.5%

~ from our NLP analysis of 32,975 combined software ratings.

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 Private Data PrettyLittleThing collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics