fix problems on Boohoo [iphone]

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—— Run into issues on Boohoo? Get help pending when official support gets back to you!

boohoo - Shopping & Clothing
Info:
company: Boohoo.com UK Limited
: https://us.boohoo.com/customer-service
: us.boohoo.com
Chat with our AI-based boohoo Support
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Bugs issue

Empty cart issue

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can refresh your session and resolve the empty cart i... ⇲

Address acceptance errors

Fix: 1. Double-Check Address: Ensure that your shipping address is entered correctly, including postal codes and any special characters. 2. Use S... ⇲

Faulty item reporting issues

Fix: 1. Document the Issue: Take clear photos of the faulty item and keep a record of your order details to provide evidence when reporting the i... ⇲
 
Messages issue

Error messages during navigation

Fix: 1. Update the App: Ensure you have the latest version of the app as updates often fix bugs that cause error messages. 2. Restart the App: Cl... ⇲
 
UI issue

Inconsistent size information

Fix: 1. Refer to Size Guide: Always check the size guide provided in the app for accurate measurements. This can help you choose the right size b... ⇲
 
Support issue

No contact information available

Fix: 1. Check Help Section: Navigate to the Help or FAQ section within the app to find answers to common questions or issues. 2. Use Social Media... ⇲

Poor customer service response

Fix: 1. Use Multiple Channels: If you’re not getting a response via the app, try reaching out through social media or email for potentially faste... ⇲
 
Customization issue

Limited filtering options

Fix: 1. Use Search Function: Instead of filtering, use the search bar to find specific items or categories you are interested in, which may yield... ⇲

No review feature on app

Fix: 1. Check Website for Reviews: If the app lacks a review feature, visit the Boohoo website on a browser where reviews may be available for pr... ⇲

Lack of plus-size options

Fix: 1. Use Search Filters: If available, use any size filters to specifically look for plus-size items in the app. 2. Check Regularly: Inventory... ⇲
 
Payments issue

Payment method issues

Fix: 1. Check Payment Settings: Go to your account settings in the app and ensure your payment information is entered correctly. Update any expir... ⇲

High shipping costs

Fix: 1. Look for Promotions: Keep an eye out for free shipping promotions or discounts that may apply to your order. 2. Combine Orders: If possib... ⇲
 
Notifications issue

Shipping delays not communicated

Fix: 1. Check Order Status: Regularly check the order status in the app under your account to see if there are updates on shipping. 2. Enable Not... ⇲

Tracking information inaccuracies

Fix: 1. Verify Tracking Number: Ensure that you are using the correct tracking number provided in your order confirmation email. 2. Check Carrier... ⇲
 
Slow issue

Refund process is slow

Fix: 1. Check Refund Policy: Review the refund policy in the app or on the website to understand the expected time frame for refunds. 2. Keep Rec... ⇲
 
Settings issue

Inability to stack coupons

Fix: 1. Check Terms and Conditions: Review the terms of each coupon to see if they can be combined. Often, only one coupon can be used per order.... ⇲

Returns process is complicated

Fix: 1. Review Return Policy: Familiarize yourself with the return policy in the app or on the website to understand the steps required for retur... ⇲
 
Compatibility issue

Limited item availability

Fix: 1. Sign Up for Notifications: If an item is out of stock, sign up for notifications to be alerted when it becomes available again. 2. Explor... ⇲
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 what users are saying
Good experience
93.9%

Bad experience
3.6%

Neutral
2.5%

~ from our NLP analysis of 60,888 combined software ratings.

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 Private Data boohoo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • User Content
    • Identifiers
    • Diagnostics