fix problems on Universo [iphone]

—— Run into issues on Universo? Get help pending when official support gets back to you!

Universo - Mobile Banking

Info:

company: UNIVERSO, IME, S.A.

: https://www.universo.pt/contacte-nos/

: www.universo.pt

Chat with our AI-based Universo Support

🛠️ Common Universo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unable to change controls and alerts while abroad

Fix: Before traveling, log into the Universo app and navigate to the settings section. Look for options related to 'Alerts' or 'Controls'. Ensure... ⇲

Card usage restrictions prevent transactions

Fix: Check the card settings in the Universo app to see if there are any restrictions on international transactions. Navigate to the 'Card Manage... ⇲

Support issue

Poor customer support response

Fix: To improve your chances of a quicker response, use the in-app chat feature if available, as it may prioritize your request over email. Be cl... ⇲

Cases closed without resolution

Fix: When you receive a notification that your case has been closed, respond immediately to express that the issue remains unresolved. Include an... ⇲

UI issue

Overall terrible user experience

Fix: Take time to familiarize yourself with the app's features and layout. Explore the help section or user guides available within the app to be... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

80.0%

Bad experience

16.7%

Neutral

3.3%

~ from our NLP analysis of 30 combined software ratings.

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Private Data Universo collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics