fix problems on NH Hotel Group [iphone]

​

—— Run into issues on NH Hotel Group? Get help pending when official support gets back to you!

NH Hotel Group
Info:
company: NH Hotel Group, S.A.
: https://www.nh-hotels.com/contact
: www.nh-hotels.com
Chat with our AI-based NH Hotel Group Support
   Hello! How can I assist you?  

characters left:
 
Account issue

Unable to change profile data

Fix: Try logging out of the app and logging back in. Sometimes, a session refresh can resolve issues with profile data not updating. OR If the... ⇲

Profile not saving

Fix: Ensure you have a stable internet connection when trying to save your profile. A weak connection can prevent changes from being saved. OR... ⇲

Inconsistent account information with website

Fix: Log out of both the app and the website, then log back in to refresh your account information. This can help sync any discrepancies. OR C... ⇲
 
Bugs issue

Confirms incorrect reservation date

Fix: Double-check the reservation details in your email confirmation. If the app shows a different date, it may be a sync issue. Log out and back... ⇲

Invalid parameters for reservation processing

Fix: Ensure all required fields are filled out correctly when making a reservation. Double-check for any missing or incorrectly formatted informa... ⇲

Local error messages

Fix: Restart the app to see if the error messages persist. Sometimes, a simple restart can clear temporary issues. OR If the error messages co... ⇲

Basic functions not working

Fix: Restart the app and your device to clear any temporary issues that may be affecting functionality. OR Check for app updates in the App St... ⇲

Filled with bugs

Fix: Regularly check for app updates in the App Store, as developers frequently release updates to fix bugs and improve performance. OR If you... ⇲
 
Security issue

Captcha test not presented

Fix: Ensure your internet connection is stable. A weak connection may prevent the captcha from loading. Try switching from Wi-Fi to mobile data o... ⇲
 
Search issue

Errors in looking up booking numbers

Fix: Verify that you are entering the booking number correctly. Check for any typos or extra spaces. If you have the booking confirmation email,... ⇲

Incorrect hotel suggestions

Fix: Check your location settings. Go to Settings > Privacy > Location Services and ensure the NH Hotel Group app has access to your location. Th... ⇲
 
Payments issue

Payment submission impossible

Fix: Check your payment method details. Ensure that your credit card information is entered correctly and that the card is valid and not expired.... ⇲
 
Network issue

404 error on feedback submission

Fix: Ensure you have a stable internet connection. A poor connection can lead to errors when submitting feedback. OR Try submitting feedback t... ⇲
 
Login issue

Password reset issues

Fix: Ensure you are entering the correct email address associated with your account. Check your spam folder for the reset email if you don't see... ⇲

Login issues on iPhone

Fix: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲
 
Features issue

Lacks features and room type information

Fix: Check for app updates in the App Store. Developers often add features and improve information in newer versions. OR Visit the NH Hotel Gr... ⇲
 
Syncing issue

Upcoming bookings not found

Fix: Log out of the app and log back in to refresh your booking information. This can help sync any upcoming bookings that may not be displaying.... ⇲

Error adding reservations to 'My Bookings'

Fix: Ensure you are logged into the correct account. If you have multiple accounts, switch to the one associated with your reservations. OR Tr... ⇲

Reservations not appearing

Fix: Log out of the app and log back in to refresh your reservations. This can help sync any discrepancies. OR Check your email for booking co... ⇲
 
UI issue

Complicated and unclear interface

Fix: Take some time to explore the app and familiarize yourself with its layout. Look for a help or tutorial section within the app for guidance.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
85.7%

Good experience
14.3%

Neutral
0.0%

~ from our NLP analysis of 14 combined software ratings.

 Switch to these Alternatives:
GHA DISCOVERY
Paradores Hoteles&Restaurantes
H Rewards: Book a hotel stay
Meliá: Book hotels and resorts
Iryo
Motel One
Radisson Hotels Stays
Aena
H10 Hotels
Barceló Hotel Group

 Private Data NH Hotel Group collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data
    • Diagnostics