fix problems on Hilal [iphone]

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—— Run into issues on Hilal? Get help pending when official support gets back to you!

Hilal - Serving for Ummah
Info:
company: HILALPLAY, INC.
: https://hilalplay.com/en/help-center
: hilalplay.com
Chat with our AI-based Hilal Support
   Hello! How can I assist you?  

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Downloads issue

unable to download videos

Fix: 1. Check Storage Space: Go to Settings > General > iPhone Storage and ensure you have enough space available for downloads. If not, delete u... ⇲

incomplete downloads

Fix: 1. Ensure Sufficient Storage: Check your device's storage to ensure there is enough space for the download. Go to Settings > General > iPhon... ⇲
 
Support issue

no support icon in app

Fix: 1. Check App Settings: Look through the app settings or menu options for any help or support section that may not be immediately visible. 2.... ⇲
 
Syncing issue

subtitles not synced

Fix: 1. Restart the Video: Pause the video and then play it again to see if the subtitles sync up correctly. 2. Check for Updates: Ensure the app... ⇲
 
Customization issue

no English subtitles available

Fix: 1. Check Language Settings: Go to the app settings and ensure that English subtitles are enabled if available. 2. Look for Alternative Conte... ⇲

no picture-in-picture feature

Fix: 1. Check for Updates: Ensure the app is updated, as picture-in-picture may be added in future updates. 2. Use Multitasking: As a workaround,... ⇲

poor Urdu translation

Fix: 1. Check for Updates: Ensure the app is updated, as translation quality may improve with newer versions. 2. Use Alternative Subtitles: If av... ⇲

no screen mirroring option

Fix: 1. Use AirPlay: If you have an Apple TV, you can use AirPlay to mirror your iPhone screen to your TV as a workaround. 2. Check for Updates:... ⇲
 
Login issue

Hilal signs out frequently

Fix: 1. Check for App Updates: Ensure you are using the latest version of the app, as updates may fix sign-out issues. 2. Re-login: Log out of th... ⇲
 
Slow issue

slow loading times

Fix: 1. Check Internet Speed: Use a speed test app to check your internet connection. If it's slow, try resetting your router or switching to a d... ⇲
 
Compatibility issue

no Chromecast support

Fix: 1. Use AirPlay: If you have an Apple TV or compatible device, use AirPlay to stream content from your iPhone to your TV as a workaround. 2.... ⇲

limited device compatibility

Fix: 1. Check System Requirements: Ensure your device meets the app's system requirements listed in the App Store. 2. Update iOS: Make sure your... ⇲
 
Loading issue

delayed translation of episodes

Fix: 1. Check for Updates: Ensure the app is updated, as newer versions may have improved translation features. 2. Report the Issue: If translati... ⇲
 
Audio issue

interruption during playback

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.1%

Bad experience
9.0%

Neutral
3.9%

~ from our NLP analysis of 3,700 combined software ratings.

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 Private Data Hilal collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Browsing History
    • Diagnostics

  Cost of Subscriptions
  1. Premium Monthly (Discounted): $4.99 Premium Monthly Plan to access all videos
  2. Premium Annual (Discounted): $47.99 Premium Annual Plan to access all videos
  3. Premium Monthly: $9.99 Premium Monthly Plan to access all videos
  4. Premium Monthly(Discounted): $4.99 Premium Monthly Plan to access all videos
  5. MobileOnly Monthly(Discounted): $1.99 Mobile Only Monthly Plan to access all videos
  6. Premium Annual: $119.99 Premium Annual Plan to access all videos
  7. Premium Annual(Discounted): $47.99 Premium Annual Plan to access all videos
  8. Pay 2 Get 3 Years: $95.99 Pay for 2 year and enjoy watching for 3 years
  9. MobileOnly Monthly: $3.99 Mobile Only Monthly Plan to access all videos