fix problems on Alarm.com [iphone]

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—— Run into issues on Alarm.com? Get help pending when official support gets back to you!

Alarm.com
Info:
company: Alarm.com
: https://www.alarm.com/contact
: www.alarm.com
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Video issue

Video quality is grainy

Fix: Check the camera settings within the app to ensure that the video quality is set to the highest available option. Navigate to the camera set... ⇲

No frame-by-frame playback option

Fix: Check if there are any updates available for the app that may introduce new features, including frame-by-frame playback. Go to the App Store... ⇲
 
Loading issue

Slow video loading speed

Fix: Clear the app cache by going to your iPhone Settings > General > iPhone Storage, find Alarm.com, and select 'Offload App'. This will free up... ⇲

Doorbell camera often fails to load

Fix: Restart the doorbell camera by disconnecting it from power for 10 seconds and reconnecting it. This can help reset the connection and improv... ⇲
 
Notifications issue

Notifications are not differentiated

Fix: Go to the app settings and check the notification settings. Ensure that different types of notifications are enabled and that you have selec... ⇲

Alarm.com does not provide written instructions for alerts

Fix: Create your own written instructions based on your experience with the app. Document the steps you take for different alerts and keep them h... ⇲

Unclear notification procedures for alarms

Fix: Review the app settings to familiarize yourself with the notification procedures. Take note of how alerts are sent and what actions are requ... ⇲
 
Settings issue

Inconsistent settings changes

Fix: After making changes in the app, ensure you save them properly. Look for a 'Save' or 'Apply' button after adjusting settings. If changes are... ⇲
 
Customization issue

Limited alert sound options

Fix: Check the app settings for any updates or additional sound packs that may be available. Sometimes, developers add new sounds in updates that... ⇲

Inability to delete default scenes

Fix: Explore the app settings to see if there is an option to manage or customize scenes. Some apps allow you to hide or rename default scenes in... ⇲
 
Bugs issue

Alarm.com fails to arm or disarm reliably

Fix: Ensure that your phone has a stable internet connection when trying to arm or disarm the system. If you are on a weak connection, try switch... ⇲
 
Support issue

Customer service is unresponsive

Fix: Utilize the app's FAQ or help section for common issues. Often, many problems can be resolved through self-help resources provided within th... ⇲

Troubleshooting resources are inadequate

Fix: Search for user-generated content such as video tutorials on platforms like YouTube, which may provide visual guidance on troubleshooting co... ⇲
 
UI issue

Alarm.com design is confusing during alarms

Fix: Familiarize yourself with the app layout by exploring the settings and features during non-alarm times. This can help you understand where t... ⇲
 
Storage issue

Monthly video storage limits without warning

Fix: Regularly check your storage usage within the app settings to stay informed about your limits. Set reminders to review your storage before t... ⇲
 
Syncing issue

Inconsistent device syncing

Fix: Ensure that all devices are connected to the same Wi-Fi network and that the app is updated on all devices. This can help improve syncing co... ⇲
 
Slow issue

Lag in arming and disarming

Fix: Check your internet connection for stability. If you are on a weak connection, try switching to a stronger Wi-Fi or cellular network before... ⇲
 
Camera issue

Poor night vision performance of cameras

Fix: Check the camera settings to ensure that night vision mode is enabled. Some cameras have specific settings for low-light conditions that nee... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
3.6%

Neutral
2.2%

~ from our NLP analysis of 117,629 combined software ratings.

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 Private Data Alarm.com collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location