fix problems on Rockland Trust [iphone]

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—— Run into issues on Rockland Trust ? Get help pending when official support gets back to you!

Rockland Trust Mobile Banking
Info:
company: Rockland Trust Company
: hhtp://www.RocklandTrust.com
: www.rocklandtrust.com
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Account issue

No easy access to account data

Fix: Create a shortcut to your account summary. Open the app, navigate to your account data, and take a screenshot. Save it in your Photos for qu... ⇲

Account and routing numbers not readily visible

Fix: Navigate to the account details section of the app. Look for an option that says 'Account Information' or 'Details' to find your account and... ⇲

Difficult to delete external accounts

Fix: Navigate to the settings or account management section of the app to find options for managing external accounts. Look for a delete or remov... ⇲
 
Notifications issue

Notifications reappear after being dismissed

Fix: Check your notification settings. Go to Settings > Notifications > Rockland Trust and adjust the settings to see if this resolves the issue.... ⇲

Email reminders for bills do not work

Fix: Check your email settings within the app. Ensure that your email address is correctly entered and that notifications are enabled. OR Add... ⇲
 
UI issue

Drag-to-reorder function is frustrating

Fix: Practice the drag-to-reorder function in a calm environment. Sometimes, it may require a steady hand and patience to get it right. OR If... ⇲

UI is not user-friendly

Fix: Familiarize yourself with the app layout. Spend some time exploring the app to understand where features are located and how to navigate the... ⇲
 
Loading issue

Deposits take too long to show online

Fix: Check the deposit processing times. Most banks have specific cut-off times for deposits. Ensure you are making deposits before the cut-off t... ⇲
 
Settings issue

Bill pay date options are limited

Fix: Review the bill pay settings. Sometimes, you can adjust the frequency or specific dates for payments within the bill pay section of the app.... ⇲
 
Bugs issue

Mobile deposit feature is inconsistent

Fix: Ensure you are in a well-lit area when taking pictures of checks for mobile deposit. Good lighting can improve the camera's ability to captu... ⇲
 
Login issue

Rockland Trust logs out during mobile deposits

Fix: Check your device's battery settings. If your battery is low, the app may log you out to save power. Ensure your device is charged during de... ⇲
 
Camera issue

Camera feature for deposits is malfunctioning

Fix: Clean your camera lens to ensure it is free of smudges or dirt that could affect image quality. OR Restart the app or your device to rese... ⇲
 
Compatibility issue

Bill Pay redirects to desktop site

Fix: Check if there is a mobile version of the bill pay feature within the app. Sometimes, certain features are optimized for mobile use. OR B... ⇲
 
Payments issue

Cannot write memo line on check payments

Fix: Check if there is an option to add a memo in the payment details section before finalizing the payment. OR Consider writing the memo on a... ⇲
 
Messages issue

Chat feature is unreliable

Fix: Try using the chat feature during off-peak hours when server load may be lower, which can improve response times. OR If the chat feature... ⇲
 
Freezing issue

Rockland Trust freezes during high traffic periods

Fix: Try using the app during off-peak hours to avoid high traffic times, which can lead to freezing or slow performance. OR Clear the app cac... ⇲
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 what users are saying
Good experience
87.5%

Bad experience
8.9%

Neutral
3.6%

~ from our NLP analysis of 8,951 combined software ratings.

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 Private Data Rockland Trust collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics