fix problems on MyBCBSRI [iphone]

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—— Run into issues on MyBCBSRI? Get help pending when official support gets back to you!

MyBCBSRI
Info:
company: Blue Cross & Blue Shield of Rhode Island
: https://www.bcbsri.com/contact
: www.bcbsri.com
Chat with our AI-based MyBCBSRI Support
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Glitches issue

Face ID support is glitchy

Fix: 1. Re-enable Face ID: Go to Settings > Face ID & Passcode. Ensure that Face ID is set up for MyBCBSRI. If it is, try turning it off and then... ⇲

Glitchy performance

Fix: 1. Update the App: Go to the App Store and check for updates to ensure you have the latest version, which may fix performance issues. 2. Cle... ⇲
 
Session issue

Session times out quickly

Fix: 1. Stay Active: Try to interact with the app regularly to prevent it from timing out. If you know you will be inactive for a while, save you... ⇲
 
Bugs issue

Cost calculator is broken

Fix: 1. Restart the App: Close the app completely and reopen it to see if the cost calculator functions properly after a fresh start. 2. Check fo... ⇲

Unusable in current condition

Fix: 1. Restart the App: Close the app completely and reopen it to see if it becomes usable. 2. Clear App Cache: Offload the app to clear any cor... ⇲
 
Updates issue

Outdated provider lists

Fix: 1. Refresh the App: Close and reopen the app to refresh the data. Sometimes, the app needs a restart to update its information. 2. Check for... ⇲
 
Features issue

No appointment scheduling feature

Fix: 1. Check for Updates: Ensure you are using the latest version of the app, as new features may be added in updates. 2. Use Alternative Method... ⇲
 
UI issue

Buttons do not function

Fix: 1. Restart the App: Close the app completely and reopen it to see if the buttons become responsive. 2. Clear App Cache: Offload the app to c... ⇲

MyBCBSRI layout is empty

Fix: 1. Restart the App: Close the app and reopen it to see if the layout loads correctly. 2. Check for Updates: Ensure you have the latest versi... ⇲
 
Compatibility issue

No support for adding medical card to Apple Wallet

Fix: 1. Check for Updates: Ensure you are using the latest version of the app, as this feature may be added in future updates. 2. Use Alternative... ⇲
 
Downloads issue

Cannot download the app

Fix: 1. Check Device Compatibility: Ensure your iPhone is compatible with the app by checking the app's requirements in the App Store. 2. Free Up... ⇲
 
Account issue

Locks users out of web account

Fix: 1. Reset Password: If you are locked out, try resetting your password using the 'Forgot Password?' link on the login page. 2. Clear Browser... ⇲
 
Login issue

Wasted time trying to log in

Fix: 1. Check Credentials: Double-check your username and password for accuracy. Use the 'Forgot Password?' link if needed. 2. Check Internet Con... ⇲
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 what users are saying
Bad experience
75.6%

Good experience
22.0%

Neutral
2.4%

~ from our NLP analysis of 41 combined software ratings.

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 Private Data MyBCBSRI collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics