fix problems on Stop & Shop Rx [iphone]

—— Run into issues on Stop & Shop Rx? Get help pending when official support gets back to you!

Stop & Shop Rx

Info:

company: The Stop & Shop Supermarket Company

: https://stopandshop.com/contact-us/

Chat with our AI-based Stop & Shop Rx Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App times out without login option

Fix: To address the timeout issue, try adjusting the app's settings. Go to the app settings and look for any options related to session timeouts... »»

Cannot delete prescriptions from profile

Fix: To delete a prescription, navigate to the 'My Prescriptions' section of the app. Look for an 'Edit' button or an option that allows you to m... »»

UI issue

Dosage instructions not visible in app

Fix: If dosage instructions are not visible, first ensure that you have the latest version of the app installed. Go to the App Store, search for... »»

App does not show submitted refill status

Fix: To check the refill status, navigate to the 'Refills' section of the app. If the status is not visible, try refreshing the app by pulling do... »»

Payments issue

Credit card information not accepted

Fix: To resolve credit card issues, first ensure that the card details are entered correctly. Double-check the card number, expiration date, and... »»

No option to modify or delete payment information

Fix: To modify or delete payment information, go to the payment settings in the app. Look for an option labeled 'Payment Methods' or 'Manage Paym... »»

Notifications issue

Inaccurate text notifications for prescriptions

Fix: To fix inaccurate text notifications, first check your notification settings in the app. Go to Settings > Notifications and ensure that the... »»

Updates issue

Recent update disrupted ease of use

Fix: If a recent update has disrupted the app's usability, try resetting the app settings. Go to the app settings and look for an option to reset... »»

Camera issue

Camera scanner issues on new iPhone

Fix: If the camera scanner is not working, first ensure that the app has permission to access your camera. Go to Settings > Privacy > Camera and... »»

App frequently logs out users

Fix: To reduce the frequency of being logged out, check your app settings for any session timeout options. If available, increase the timeout dur... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.6%

Bad experience

2.1%

Neutral

1.3%

~ from our NLP analysis of 2,543 combined software ratings.

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Private Data Stop & Shop Rx collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics