fix problems on Isolved People Cloud [iphone]

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—— Run into issues on Isolved People Cloud? Get help pending when official support gets back to you!

isolved People Cloud
Info:
company: Infinisource
: https://www.isolvedhcm.com/contact
: www.isolvedhcm.com
Chat with our AI-based isolved People Cloud Support
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UI issue

Redirects to a website instead of functioning as a true app

Fix: If the app redirects you to a website, try accessing the app's settings to see if there is an option to enable full app functionality. Look... ⇲

Complicated navigation for clocking in/out

Fix: Take a few minutes to map out the steps you need to clock in/out. Write them down or create a quick reference guide for yourself. OR Look... ⇲
 
Login issue

Frequent login process changes

Fix: Keep a record of the login process changes. If you notice a pattern, you can prepare for these changes by noting down the steps required for... ⇲

Requires multiple verifications every login

Fix: Check if you can adjust your security settings within the app. Some apps allow you to reduce the frequency of verification prompts in the se... ⇲

Constantly logs users out

Fix: Ensure that your app is updated to the latest version, as updates may fix bugs related to session management. Also, check your device settin... ⇲

Glitches and bugs during login

Fix: Clear the app's cache by going to your iPhone settings, selecting the app, and choosing to clear cache or data if available. This can help r... ⇲

Slow performance and long login times

Fix: Close any unnecessary background apps to free up resources on your iPhone, which can help improve the performance of the isolved People Clou... ⇲

No option for biometric login

Fix: Check if the app has any settings that allow you to enable biometric login. If not, consider providing feedback through the app's support ch... ⇲

Unresponsive screens after login

Fix: If you encounter unresponsive screens, try force-closing the app and reopening it. To do this, swipe up from the bottom of the screen and sw... ⇲
 
Compatibility issue

Poor mobile optimization

Fix: Adjust your device's display settings to see if changing the text size or display settings improves the app's usability. OR If the app is... ⇲

Limited functionality compared to desktop

Fix: Identify the key features you need and see if there are alternative mobile apps that offer similar functionalities. You can also use the des... ⇲
 
Bugs issue

Frequent need to clear cache

Fix: Set a reminder to clear the app's cache regularly, perhaps once a week, to maintain optimal performance. OR Monitor your app's performanc... ⇲
 
Privacy issue

Inability to turn off location services

Fix: Go to your iPhone's Settings, select Privacy, then Location Services. Find the isolved People Cloud app and set it to 'Never' or 'While Usin... ⇲
 
Customization issue

Ugly color scheme and layout

Fix: Check if the app has any theme or appearance settings that allow you to customize the color scheme or layout to your liking. OR If custom... ⇲
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 what users are saying
Bad experience
55.2%

Good experience
40.1%

Neutral
4.7%

~ from our NLP analysis of 596 combined software ratings.

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 Private Data isolved People Cloud collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics