fix problems on Rosetta Stone [iphone]

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—— Run into issues on Rosetta Stone? Get help pending when official support gets back to you!

Rosetta Stone: Fluency Builder
Info:
company: Rosetta Stone, Ltd.
: http://support.rosettastone.com/
: www.rosettastone.com
Chat with our AI-based Rosetta Stone Support
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Bugs issue

lessons not marked complete

Fix: Manually mark lessons as complete. After finishing a lesson, go to the lesson overview and look for an option to mark it as complete. OR... ⇲

placement test gives incorrect results

Fix: Retake the placement test after clearing the app's cache. Go to Settings > General > iPhone Storage, find the app, and select 'Offload App'... ⇲

Rosetta Stone does not register completed activities

Fix: Check for any pending updates for the app and install them. Sometimes bugs are fixed in newer versions. OR Try logging out and back into... ⇲

lessons skipped incorrectly

Fix: Manually review your lesson progress and select any skipped lessons to complete them. Check the lesson overview for options. OR Log out a... ⇲
 
UI issue

difficult to tap icons

Fix: Adjust your device's touch sensitivity settings. Go to Settings > Accessibility > Touch and adjust the sensitivity settings to see if it imp... ⇲

pictures difficult to see

Fix: Adjust your device's display settings. Go to Settings > Display & Brightness and increase brightness or adjust text size for better visibili... ⇲

buttons disappear

Fix: Force close the app and reopen it to reset the interface. This can sometimes resolve display issues. OR Check for updates to the app, as... ⇲
 
Audio issue

microphone activates too early

Fix: Check the microphone settings in the app. Go to Settings within the app and adjust the microphone sensitivity or delay settings if available... ⇲

no audio

Fix: Check your device's volume settings. Ensure that the volume is turned up and that the mute switch is off. OR Restart the app and your dev... ⇲
 
Syncing issue

progress not syncing between mobile and web

Fix: Ensure you are logged into the same account on both the mobile app and the web version. Check your account settings to confirm this. OR T... ⇲
 
Freezing issue

Rosetta Stone freezes

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen. T... ⇲

Rosetta Stone freezes when loading lessons

Fix: Clear the app's cache by offloading it (Settings > General > iPhone Storage > Rosetta Stone > Offload App) and then reopen the app. OR En... ⇲
 
Compatibility issue

no native support for iPad

Fix: Use the iPhone app on your iPad in compatibility mode. Open the app on your iPad, and it should run in a smaller window. OR Consider usin... ⇲

only available as iPhone app

Fix: Use the web version of Rosetta Stone on your iPad or other devices for a more accessible experience. OR Consider using an iPhone emulator... ⇲
 
Privacy issue

inappropriate content for children

Fix: Adjust the content settings in the app if available. Look for parental controls or content filters in the settings menu. OR Supervise you... ⇲
 
Registration issue

sign up error

Fix: Check your internet connection. Ensure you have a stable connection before attempting to sign up again. OR Clear the app's cache by offlo... ⇲
 
Glitches issue

Rosetta Stone is glitchy

Fix: Ensure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR Try... ⇲
 
Crashes issue

crashes during exercises

Fix: Check for app updates and install them. Developers often release updates to fix crashes and bugs. OR Free up storage space on your device... ⇲
 
Support issue

no support link in app

Fix: Visit the Rosetta Stone website for support resources. They often have FAQs and troubleshooting guides available online. OR Check the app... ⇲
 
Settings issue

limited access for personal users

Fix: Review your subscription plan to ensure it includes the features you need. Consider upgrading if necessary. OR Utilize the web version of... ⇲
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 what users are saying
Good experience
50.0%

Bad experience
43.2%

Neutral
6.8%

~ from our NLP analysis of 132 combined software ratings.

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 Private Data Rosetta Stone collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics