fix problems on FluentU [iphone]

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—— Run into issues on FluentU? Get help pending when official support gets back to you!

FluentU: Learn Language Videos
Info:
company: Enux Education Limited
: http://www.fluentu.com/support/
: www.fluentu.com
Chat with our AI-based FluentU Support
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Support issue

customer service is unresponsive

Fix: 1. Check the app for any FAQ or Help section that may provide answers to common issues. 2. Look for community forums or user groups online w... ⇲

no way to contact support

Fix: 1. Look for any in-app help or support section that may provide alternative contact methods. 2. Check the app's website for a support page o... ⇲
 
Bugs issue

voice recognition feature is buggy

Fix: 1. Ensure you are in a quiet environment when using the voice recognition feature to minimize background noise. 2. Check your microphone set... ⇲

quizzes do not recognize input

Fix: 1. Ensure your app is updated to the latest version. 2. Restart the app and try the quiz again. Sometimes, a simple restart can resolve inpu... ⇲
 
Video issue

videos disappear from playlist

Fix: 1. Check if the app has a 'Recently Watched' or 'Saved' section where the videos might be stored. 2. Ensure you are logged into the same acc... ⇲

inconsistent video content availability

Fix: 1. Regularly check the app for new content updates and changes. 2. Bookmark or save videos you find valuable to access them quickly. OR 3... ⇲
 
Payments issue

subscription cancellation process is unclear

Fix: 1. Go to your iPhone Settings > [Your Name] > Subscriptions. Find FluentU and select it to view your subscription details and cancellation o... ⇲

high subscription cost

Fix: 1. Look for any promotional offers or discounts that may be available. 2. Consider sharing a subscription with a friend or family member if... ⇲
 
Ads issue

FluentU interrupts with review requests

Fix: 1. Check the app settings for any options to disable notifications or feedback requests. 2. If no option exists, consider using the app in '... ⇲
 
UI issue

no landscape mode

Fix: 1. Check if the app has a setting to enable landscape mode. Go to the app settings and look for display options. 2. Rotate your iPhone to se... ⇲

no categorization system for videos

Fix: 1. Manually create your own playlists to categorize videos based on your preferences. 2. Use the search function to find videos by topic or... ⇲

no pause for pronunciation practice

Fix: 1. Use the playback controls to pause the video at appropriate times for practice. 2. Consider using a separate note-taking app to jot down... ⇲

no slider to cover text

Fix: 1. Use a piece of paper or a sticky note to cover the text manually while you practice. 2. Try using a separate app or tool that allows you... ⇲

interface is counterintuitive

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Look for any tutorial or help section within t... ⇲
 
Audio issue

audio playback issues

Fix: 1. Check your device's volume settings and ensure the app is not muted. 2. Restart the app and your device to resolve any temporary audio gl... ⇲
 
Gameplay issue

limited testing options in quizzes

Fix: 1. Explore all available quiz types in the app to find the ones that suit your learning style best. 2. Use external resources or apps for ad... ⇲
 
Login issue

no single sign-on options

Fix: 1. Create a dedicated account for FluentU using your email and password. 2. Use a password manager to keep track of your login credentials f... ⇲
 
Customization issue

no option to request specific video translations

Fix: 1. Use the app's feedback feature to suggest specific translations you would like to see. 2. Keep a list of desired translations and check b... ⇲
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 what users are saying
Good experience
83.9%

Bad experience
11.9%

Neutral
4.2%

~ from our NLP analysis of 2,573 combined software ratings.

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 Private Data FluentU collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. FluentU Plus: $29.99 Plus Subscription - Full Access to All Content and Features
  2. FluentU Plus: $239.99 Plus Subscription - Full Access to All Content and Features
  3. FluentU Plus: $139.99 Full Access to All Content and Features
  4. FluentU Plus: $29.99 Plus Subscription - Full Access to All Content and Features
  5. FluentU Plus: $95.99 Full Access to All Content and Features
  6. FluentU Plus: $239.99 Plus Subscription - Full Access to All Content and Features
  7. FluentU Plus: $17.99 Full Access to All Content and Features
  8. FluentU Plus: $119.99 Full Access to All Content and Features
  9. FluentU Plus: $20.99 Full Access to All Content and Features
  10. FluentU Plus: $23.99 Full Access to All Content and Features