fix problems on PressReader [iphone]

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—— Run into issues on PressReader? Get help pending when official support gets back to you!

PressReader: News & Magazines
Info:
company: PressReader Inc
: http://care.pressreader.com
: www.pressreader.com
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UI issue
App is unnecessarily complicated

Fix: Take some time to explore the app's settings and help section. Familiarizing yourself with the layout and features can make navigation easie... »»
 
Updates issue
Recent updates have degraded user experience

Fix: If the app has become less stable after an update, consider uninstalling and reinstalling it. This can sometimes resolve issues caused by co... »»
Old versions of publications appear

Fix: Clear the app's cache if possible. Go to the app settings and look for an option to clear cache or data, which can help refresh the content.... »»
 
Loading issue
Browse catalog fails to load

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. Try switching networks if possible. OR... »»
Inconsistent loading of publications

Fix: Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if it improves loadin... »»
 
Account issue
Account deletion upon subscription expiration

Fix: Before your subscription expires, make sure to back up any important data or articles you want to keep. Take screenshots or save them in ano... »»
 
Downloads issue
Auto download function does not work properly

Fix: Check the app settings to ensure that auto-download is enabled. Go to settings and look for the auto-download option to confirm it is turned... »»
Downloaded issues disappear

Fix: Check the app settings to see if there is an option to manage downloaded content. Sometimes, there may be a limit on how many issues can be... »»
Late downloads

Fix: Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if it improves downlo... »»
 
Crashes issue
App crashes when accessing certain articles

Fix: Clear the app's cache or data if possible. This can help resolve issues caused by corrupted data. Check the app settings for this option.... »»
 
Login issue
Library account sign-in issues

Fix: Double-check your login credentials for accuracy. Ensure that you are entering the correct email and password associated with your account.... »»
 
Freezing issue
Drop-down menu freezes

Fix: Force close the app and reopen it. This can help reset any temporary glitches causing the menu to freeze. OR Try restarting your device t... »»
 
Syncing issue
Publications lost when switching devices

Fix: Ensure you are logged into the same account on both devices. Your library should sync across devices if you are using the same account. OR... »»
Saved pages are inaccessible

Fix: Check if there is a specific section in the app for saved pages. Sometimes, they may be stored in a different area than expected. OR Try... »»
 
Customization issue
No highlighting or note-taking features

Fix: Consider using a separate note-taking app to jot down important points while reading. You can take screenshots of articles for reference.... »»
No option to email articles

Fix: As a workaround, take screenshots of the articles you want to share and email those images instead. OR Copy the article link and paste it... »»
 
Compatibility issue
Inconsistent functionality across devices

Fix: Ensure that all devices are running the latest version of the app. Check for updates in the App Store on each device. OR If possible, try... »»
 
Battery issue
Battery drain issues

Fix: Check the app's background activity settings. Go to Settings > Battery and see if PressReader is using an excessive amount of battery. If so... »»
 
Settings issue
No family user profiles available

Fix: Consider using a shared account for family members, but be aware that this may limit individual preferences and saved content. OR Look fo... »»
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.2%

Bad experience
4.4%

Neutral
3.4%

~ from our NLP analysis of 12,227 combined software ratings.

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 Private Data PressReader collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

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