fix problems on ChatGum [iphone]

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—— Run into issues on ChatGum? Get help pending when official support gets back to you!

ChatGum - Chat & Make Friends
Info:
company: MOBGUM LLC
: https://chatgum.com
: chatgum.com
Chat with our AI-based ChatGum Support
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Bugs issue

Limited active users

Fix: 1. Try using the app during different times of the day to see if user activity varies. 2. Engage with users in existing chat rooms to encour... ⇲

Many empty chat rooms

Fix: 1. Focus on joining chat rooms that are more popular or have a higher number of active users. 2. Participate in discussions to help stimulat... ⇲

Bio changes without user input

Fix: 1. Change your password to secure your account in case of unauthorized access. 2. Review your account settings to see if there are any linke... ⇲
 
Privacy issue

Frequent use of fake profiles

Fix: 1. Be cautious when interacting with new users. Look for verified profiles or those with mutual friends. 2. Report suspicious profiles to th... ⇲
 
Customization issue

Inability to change character

Fix: 1. Check the app settings or profile customization options to see if there is a way to change your character. 2. If the option is not availa... ⇲
 
Compatibility issue

Shop not available on iOS

Fix: 1. Check for any app updates in the App Store that may include the shop feature for iOS users. 2. If the shop is still unavailable, look for... ⇲

No access to charms on iOS

Fix: 1. Check for app updates in the App Store that may include access to charms for iOS users. 2. Participate in community events or challenges... ⇲
 
Login issue

Login issues with multiple accounts

Fix: 1. Log out of all accounts and clear the app cache by going to Settings > General > iPhone Storage, selecting ChatGum, and choosing 'Offload... ⇲

No Facebook login option

Fix: 1. Use your email or phone number to create an account if you cannot log in via Facebook. 2. Check for any updates in the app that may intro... ⇲
 
Security issue

Strict content moderation

Fix: 1. Familiarize yourself with the app's community guidelines to ensure your content complies. 2. If you believe your content was moderated un... ⇲

Moderators mute users without warning

Fix: 1. Review the app's community guidelines to understand the rules and avoid actions that may lead to being muted. 2. If muted, reflect on you... ⇲
 
UI issue

Inconsistent user experience

Fix: 1. Ensure your app is updated to the latest version to benefit from performance improvements. 2. Clear the app cache to help improve loading... ⇲

Confusing user interface

Fix: 1. Take some time to explore the app's features and layout to become more familiar with it. 2. Look for tutorial videos or guides online tha... ⇲
 
Audio issue

Lack of voice chat feature

Fix: 1. Check for any updates in the app that may introduce new features, including voice chat. 2. Engage with the community to express interest... ⇲
 
Network issue

Inability to connect to the server

Fix: 1. Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data. 2. Restart the app and try connecting... ⇲
 
Account issue

Account deletion concerns for iOS users

Fix: 1. Review the app's settings to find the account deletion option. If it’s not available, consider changing your privacy settings to limit da... ⇲
 
Messages issue

Inability to send or receive messages

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try sending a message again. If the issue persists, log out... ⇲
 
Updates issue

Slow updates for iOS version

Fix: 1. Regularly check the App Store for updates and install them as they become available. 2. Follow the app's social media channels or communi... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
61.9%

Bad experience
23.6%

Neutral
14.4%

~ from our NLP analysis of 381 combined software ratings.

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 Private Data ChatGum collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 1 Month VIP - Gift: $7.99 1 Month of VIP
  2. 100 Gems: $0.99 Get 100 Gems
  3. 500 Gems + 5% More!: $4.99 Get 500 gems + 25 bonus gems!
  4. 1,000 Gems + 10% More!: $9.99 Get 1,000 gems + 100 bonus gems!
  5. 3 Month VIP - Gift: $17.99 3 Months of VIP
  6. 12 Month VIP - Gift: $47.99 12 Months of VIP
  7. 3,000 Gems + 20% More!: $29.99 Get 3,000 Gems + 600 bonus Gems!
  8. 6 Month VIP - Gift: $29.99 6 Months of VIP
  9. 5,000 Gems + 25% More!: $49.99 Get 5,000 gems + 1,250 bonus gems!
  10. 10,000 Gems + 30% More!: $99.99 Get 10,000 gems + 3,000 bonus gems!