fix problems on Vidgo [iphone]

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—— Run into issues on Vidgo? Get help pending when official support gets back to you!

Vidgo
Info:
company: Vidgo
: https://support.vidgo.com/
: www.vidgo.com
Chat with our AI-based Vidgo Support
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Login issue

Login issues across devices

Fix: 1. Ensure you are using the correct login credentials. Double-check your email and password for typos. 2. If you have forgotten your passwo... ⇲

Frequent logout issues

Fix: 1. Ensure you are using the latest version of the Vidgo app. Update if necessary. 2. Check your internet connection, as unstable connection... ⇲
 
Network issue

Inconsistent buffering

Fix: 1. Check your internet speed and stability. Use a speed test app to ensure you have sufficient bandwidth for streaming. 2. If you are on Wi... ⇲
 
Content issue

Limited channel selection

Fix: 1. Review the channel lineup on the Vidgo website to ensure you are aware of the channels available in your subscription. 2. Consider upgra... ⇲

Missing popular channels

Fix: 1. Review the channel lineup on the Vidgo website to confirm which channels are included in your package. 2. Consider upgrading your subscr... ⇲
 
Account issue

Difficult cancellation process

Fix: 1. Log into your Vidgo account on their website. Navigate to the account settings or subscription management section. 2. Follow the prompts... ⇲

Limited trial period

Fix: 1. Take full advantage of the trial period by using the app extensively during that time to evaluate its features. 2. Consider subscribing... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom) and swipe away unnece... ⇲
 
UI issue

User interface is not intuitive

Fix: 1. Familiarize yourself with the app by exploring all menus and options. Take note of where key features are located. 2. Look for any tutor... ⇲
 
Settings issue

Closed captions cannot be turned off

Fix: 1. Check the settings within the Vidgo app. Look for a 'CC' or 'Subtitles' option and toggle it off. 2. If there is no option in the app, t... ⇲
 
Audio issue

Audio and video sync issues

Fix: 1. Restart the Vidgo app to refresh the stream. 2. Check your internet connection, as a slow connection can cause sync issues. Ensure you h... ⇲
 
Support issue

No technical support on weekends

Fix: 1. Check the FAQ or help section of the Vidgo website for common issues and solutions that may be available 24/7. 2. Utilize community foru... ⇲

Customer service is unresponsive

Fix: 1. Check the FAQ section on the Vidgo website for answers to common questions. 2. Use any available online chat features during business ho... ⇲
 
Payments issue

Inaccurate billing information

Fix: 1. Log into your Vidgo account and check your billing information under account settings. Ensure all details are correct. 2. If you notice... ⇲
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 what users are saying
Bad experience
63.7%

Good experience
31.9%

Neutral
4.4%

~ from our NLP analysis of 270 combined software ratings.

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 Private Data Vidgo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Plus: $69.99 Enjoy over 95 English channels
  2. Vidgo MAS: $39.99 45+ Latino live channels & on demand
  3. Premium: $84.99 Complete package including over 100 channel
  4. Ultimate: $99.99 Ultimate Entertainment