fix problems on 1NEWS [iphone]

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—— Run into issues on 1NEWS? Get help pending when official support gets back to you!

1NEWS
Info:
company: Television New Zealand Ltd
: http://tvnz.co.nz/tvnz-corporate-comms/feedback-form-4935039
: www.1news.co.nz
Chat with our AI-based 1NEWS Support
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Compatibility issue

1NEWS does not work for iPad

Fix: Check if the app is compatible with iPad. Visit the App Store and look for the app's description to see if it mentions iPad support. If it’s... ⇲
 
Crashes issue

loads to splash screen then crashes

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps, then swi... ⇲

1NEWS shuts down 50% of the time

Fix: Update the app to the latest version. Go to the App Store, search for 1NEWS, and check for updates. Developers often release updates to fix... ⇲
 
Video issue

video wrong aspect ratio

Fix: Check if there are any settings within the app for video playback. Look for options related to video display or aspect ratio and adjust them... ⇲

videos do not play in their entirety

Fix: Check your internet connection. A weak connection can cause videos to buffer or stop playing. Ensure you have a strong Wi-Fi or cellular sig... ⇲
 
UI issue

difficult to navigate ireport

Fix: Familiarize yourself with the app's layout. Spend some time exploring the different sections and features to understand how to navigate more... ⇲

previous version had better content organization

Fix: Check if there is an option to switch back to the previous version of the app. Sometimes, apps allow users to revert to older versions in th... ⇲
 
Customization issue

tiny text with no option to enlarge

Fix: Adjust the text size in your iPhone settings. Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text size.... ⇲
 
Search issue

file cannot be found

Fix: Ensure that the file or video you are trying to access is still available. Sometimes, content may be removed or relocated within the app.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
50.0%

Bad experience
41.7%

Neutral
8.3%

~ from our NLP analysis of 12 combined software ratings.

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PressReader: News & Magazines

 Private Data 1NEWS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics