fix problems on PRTG [iphone]

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—— Run into issues on PRTG? Get help pending when official support gets back to you!

PRTG - Monitoring
Info:
company: Paessler AG
: http://www.paessler.com/support
: www.paessler.com
Chat with our AI-based PRTG Support
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Loading issue

Widgets not loading or appear blank

Fix: 1. Remove and re-add the widget: Long press on the widget, select 'Remove Widget', then add it back from the widget gallery to refresh its d... ⇲

Maps not loading

Fix: 1. Refresh the map: Try pulling down on the map screen to refresh it. This can help reload the map data. OR 2. Check map settings: Ensure... ⇲
 
Login issue

Unable to login with SSO

Fix: 1. Verify your credentials: Double-check your username and password for accuracy. Ensure that your SSO settings are correctly configured in... ⇲
 
Security issue

Constant password prompts

Fix: 1. Save your password: Ensure that the 'Remember Me' option is checked when logging in to avoid repeated prompts. OR 2. Check for session... ⇲
 
Freezing issue

Scrolling causes app to freeze

Fix: 1. Limit the number of displayed sensors: Go to the settings and reduce the number of sensors displayed at once to lessen the load during sc... ⇲
 
UI issue

Settings text is invisible

Fix: 1. Change the app theme: If the app has a dark/light mode option, switch between them to see if the text becomes visible. OR 2. Reinstall... ⇲

Scan Now button missing in mobile version

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may restore missing features. OR 2. Access the... ⇲

Application interface cannot be moved

Fix: 1. Check for app settings: Look in the app settings for any options related to interface customization or layout adjustments. OR 2. Resta... ⇲
 
Crashes issue

Bug in latest update causing crashes

Fix: 1. Roll back to a previous version: If possible, uninstall the current version and reinstall an earlier version of the app from your device'... ⇲
 
Bugs issue

False alarms due to sensor issues

Fix: 1. Review sensor settings: Go into the PRTG web interface and check the configuration of the sensors that are generating false alarms. Adjus... ⇲
 
Compatibility issue

No Linux PRTG Host server available

Fix: 1. Use a virtual machine: Consider running a Windows virtual machine on your Linux system to host PRTG, allowing you to use the software in... ⇲
 
Support issue

Contact support issues redirecting to Germany

Fix: 1. Use online resources: Check the PRTG knowledge base and community forums for solutions to common issues instead of contacting support dir... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
3.3%

Neutral
2.0%

~ from our NLP analysis of 1,874 combined software ratings.

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 Private Data PRTG collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics