fix problems on Beans & Brews Coffeehouse [iphone]

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Beans & Brews Coffeehouse
Info:
company: Arabica, LLC
: https://www.beansandbrews.com/contact-us/
: www.beansandbrews.com
Chat with our AI-based Beans & Brews Coffeehouse Support
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Bugs issue

Points not awarded for online orders

Fix: 1. Verify that you are logged into your account before placing an order. If not, log in and try ordering again. 2. Check the terms and condi... ⇲

Checkout process errors

Fix: 1. Ensure that all required fields are filled out correctly during checkout. Look for any highlighted fields that may indicate errors. 2. Tr... ⇲

Reward claiming function malfunction

Fix: 1. Check if you are logged into the correct account that has the rewards. 2. Ensure that you have met all the requirements to claim the rewa... ⇲

Inconsistent promotion application at drive-thru

Fix: 1. Always mention the promotion when placing your order at the drive-thru to ensure it is applied. 2. Keep a screenshot of the promotion fro... ⇲
 
UI issue

Confusing navigation with back buttons

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take note of where the back buttons are located. 2. If you find navig... ⇲

Pay button not easily accessible

Fix: 1. Check if the pay button is located at the bottom of the screen. If it’s not visible, try scrolling down or adjusting your screen orientat... ⇲

User interface not streamlined

Fix: 1. Familiarize yourself with the layout of the app by exploring each section. 2. Use the search function (if available) to quickly find what... ⇲
 
Syncing issue

Balance not updating automatically

Fix: 1. Manually refresh your balance by pulling down on the balance screen to trigger a refresh. 2. Log out of your account and log back in to s... ⇲
 
Payments issue

Gift card usage limitations

Fix: 1. Review the terms and conditions of gift card usage within the app to understand any limitations. 2. If you encounter issues using a gift... ⇲

Multiple gift cards not usable in one transaction

Fix: 1. Check the app's policy on using multiple gift cards. If it is not allowed, consider using one gift card per transaction. 2. If you need t... ⇲

Complicated gift card loading process

Fix: 1. Follow the step-by-step instructions provided in the app for loading gift cards. 2. Ensure you have all necessary information ready, such... ⇲

Inability to save credit card information

Fix: 1. Check the app settings to see if there is an option to enable saving credit card information. 2. Ensure that your device settings allow t... ⇲
 
Camera issue

Scanner functionality poor

Fix: 1. Ensure that your camera lens is clean and unobstructed. 2. Try adjusting the distance between the scanner and the barcode to find the opt... ⇲
 
Updates issue

Beans & Brews Coffeehouse fails to open after updates

Fix: 1. Restart your iPhone to clear any temporary glitches that may prevent the app from opening. 2. Check for any additional updates in the App... ⇲
 
Notifications issue

Notifications buried in multiple pages

Fix: 1. Check the app settings to see if you can customize notification preferences to make them more accessible. 2. Regularly check the notifica... ⇲
 
Account issue

Difficulties with password resets

Fix: 1. Ensure you are using the correct email associated with your account when requesting a password reset. 2. Check your spam or junk folder f... ⇲
 
Customization issue

Seasonal options not available in app

Fix: 1. Check the app regularly for updates, as seasonal options may be added at different times. 2. Look for announcements on social media or th... ⇲

Lack of nutrition information access

Fix: 1. Check the app's menu section for any available nutrition information. It may be listed under each item. 2. If not available, visit the Be... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
4.0%

Neutral
2.0%

~ from our NLP analysis of 1,803 combined software ratings.

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 Private Data Beans & Brews Coffeehouse collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Diagnostics