fix problems on BoxLunch [iphone]

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—— Run into issues on BoxLunch? Get help pending when official support gets back to you!

BoxLunch: Pop Culture Gifts
Info:
company: Hot Topic, Inc.
: https://www.boxlunch.com/contactus
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Payments issue

Checkout process fails

Fix: 1. Ensure that your payment information is correctly entered in the app settings. 2. Try using a different payment method if available. 3. C... ⇲

Error messages during payment

Fix: 1. Double-check your payment information for accuracy. 2. Ensure your internet connection is stable during the transaction. OR 1. Try usi... ⇲

Inability to use BoxLunch money with sales

Fix: 1. Check the terms and conditions for using BoxLunch money to ensure you are following the rules. 2. Try applying BoxLunch money at the end... ⇲
 
Bugs issue

Inaccurate inventory tracking

Fix: 1. Refresh the app by pulling down on the home screen to reload the inventory. 2. Check the inventory status of items directly on the websit... ⇲

Rewards system malfunctions

Fix: 1. Check if you are logged into the correct account that has the rewards. 2. Refresh the app to see if the rewards update correctly. OR 1... ⇲

Inconsistent product availability

Fix: 1. Regularly check the app for updates on product availability. 2. Use the wishlist feature to save items and monitor their stock status.... ⇲
 
Account issue

Cannot update shipping address

Fix: 1. Go to your account settings in the app and look for the shipping address section. 2. If you cannot edit it, try logging out and logging b... ⇲

BoxLunch does not reflect account items in cart

Fix: 1. Log out and log back into your account to refresh the cart. 2. Ensure you are using the latest version of the app by checking for updates... ⇲

Cannot change account email in app

Fix: 1. Check the account settings in the app for an option to change your email. 2. If unavailable, try logging into the BoxLunch website to cha... ⇲

No option to deactivate account in app

Fix: 1. Check the account settings for any options related to account management. 2. If unavailable, consider logging into the BoxLunch website t... ⇲
 
Syncing issue

Wishlist items do not sync

Fix: 1. Ensure you are logged into the same account on both the app and website. 2. Refresh the app to see if the wishlist updates. OR 1. If s... ⇲
 
Login issue

BoxLunch does not save cart without login

Fix: 1. Always log into your account before adding items to your cart to ensure they are saved. 2. If you prefer not to log in, consider using th... ⇲

BoxLunch configuration issues prevent login

Fix: 1. Ensure your app is updated to the latest version. 2. Restart your device and try logging in again. OR 1. If login issues persist, try... ⇲
 
Customization issue

Cannot filter out print-on-demand listings

Fix: 1. Use the search function to look for specific items and manually avoid print-on-demand listings. 2. Check the product descriptions to iden... ⇲

Limited filtering options for products

Fix: 1. Use the search bar to find specific products instead of relying solely on filters. 2. Sort products by categories or price to narrow down... ⇲
 
Notifications issue

Notifications for expired rewards are excessive

Fix: 1. Check your notification settings in the app and adjust them to reduce the frequency of alerts. 2. Consider turning off notifications for... ⇲
 
UI issue

Old coupon codes cannot be removed

Fix: 1. Manually enter a new coupon code to replace the old one during checkout. 2. Clear the app cache to see if it resolves the issue. OR 1.... ⇲

BoxLunch redirects to browser instead of staying in app

Fix: 1. Check your app settings to ensure that links open within the app. 2. Restart the app to see if it resolves the issue. OR 1. If the iss... ⇲
 
Slow issue

BoxLunch lags and has slow loading times

Fix: 1. Close other apps running in the background to free up memory. 2. Restart your device to improve performance. OR 1. Clear the app cache... ⇲
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 what users are saying
Good experience
96.7%

Bad experience
2.0%

Neutral
1.4%

~ from our NLP analysis of 19,382 combined software ratings.

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 Private Data BoxLunch collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data