fix problems on Edge [iphone]

—— Run into issues on Edge? Get help pending when official support gets back to you!

Edge - Crypto & Bitcoin Wallet

Info:

company: Airbitz Inc

: https://support.edge.app

: edge.app

Chat with our AI-based Edge Support

🛠️ Common Edge Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Edge refuses to resync

Fix: 1. Close the Edge app completely by swiping it away from the app switcher. 2. Reopen the app and check if it starts syncing again. 3. If it... ⇲

Transactions not showing

Fix: 1. Check your internet connection to ensure it is stable. 2. Go to the transaction history section of the app and refresh the page by pullin... ⇲

Slow issue

Slow transaction confirmations

Fix: 1. Check the network status of the blockchain you are using. Sometimes, slow confirmations are due to network congestion. 2. If possible, tr... ⇲

Payments issue

High exchange fees

Fix: 1. Review the fee structure in the app settings or on the exchange platform. 2. Compare fees with other exchanges and consider using a diffe... ⇲

Pending transactions for extended periods

Fix: 1. Check the status of the blockchain network to see if there are any delays. 2. If the transaction is stuck, you may need to cancel it if t... ⇲

Activation purchase fees unclear

Fix: 1. Review the app's terms and conditions or fee structure in the settings to find information on activation fees. 2. If unclear, consider ch... ⇲

Funds not showing after transactions

Fix: 1. Refresh the app by pulling down on the transaction history page. 2. Log out and log back into your account to refresh your balance and tr... ⇲

Notifications issue

Notifications not working

Fix: 1. Go to your iPhone settings, find the Edge app, and ensure that notifications are enabled. 2. Check if Do Not Disturb mode is turned on, w... ⇲

Support issue

Customer service response delays

Fix: 1. Check the app for any FAQs or help sections that may provide immediate answers to your questions. 2. Use the in-app chat feature if avail... ⇲

Bugs issue

Inconsistent wallet value display

Fix: 1. Refresh the wallet balance by pulling down on the wallet screen. 2. Ensure that you are connected to the internet, as a poor connection c... ⇲

Account issue

KYC requirements for exchanges

Fix: 1. Review the KYC requirements in the app and prepare the necessary documents in advance to expedite the process. 2. Ensure that your docume... ⇲

Minimum balance requirements not disclosed

Fix: 1. Check the app's FAQ or help section for any mention of minimum balance requirements. 2. If not found, consider reaching out to the commun... ⇲

Network issue

Connection issues with wallet

Fix: 1. Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data. 2. Restart the Edge app to refresh the conne... ⇲

Freezing issue

Edge freezes occasionally

Fix: 1. Ensure that your iPhone is updated to the latest iOS version, as updates can fix bugs. 2. Clear the app cache or data if the option is av... ⇲

Compatibility issue

Limited support for certain tokens

Fix: 1. Check the app's supported tokens list in the settings or help section to confirm if the token is supported. 2. If the token is not suppor... ⇲