fix problems on Zengo [iphone]

—— Run into issues on Zengo? Get help pending when official support gets back to you!

Zengo: Crypto & Bitcoin Wallet

Info:

company: ZenGo Ltd.

: https://help.zengo.com

: www.zengo.com

Chat with our AI-based Zengo Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Long processing times for orders

Fix: Check your internet connection to ensure it is stable. A weak connection can lead to longer processing times. If you are on Wi-Fi, try switc... »»

High fees for small deposits

Fix: Consider consolidating your deposits to make larger transactions, which may reduce the relative fees you incur. Review the fee structure in... »»

Compatibility issue

Limited cryptocurrency options

Fix: Research and consider using a different wallet that supports a wider range of cryptocurrencies if you frequently need access to coins not av... »»

Crashes issue

App crashes during setup

Fix: Ensure that your iPhone is running the latest version of iOS. Go to 'Settings', then 'General', and select 'Software Update' to check for up... »»

Loading issue

Transaction delays

Fix: Check the status of the blockchain for the cryptocurrency you are trying to transact. High network congestion can lead to delays. You can us... »»

Inconsistent transaction completion times

Fix: Monitor the network status of the cryptocurrency you are using. If the network is congested, it may lead to longer completion times. Use blo... »»

Payments issue

Inability to send small amounts without additional purchases

Fix: Consider accumulating your cryptocurrency until you reach a higher amount that can be sent without incurring additional fees. This can help... »»

High annual subscription cost

Fix: Evaluate your usage of the app and determine if the subscription is worth the cost based on the features you use. If not, consider downgradi... »»

UI issue

Confusing user interface

Fix: Take time to explore the app's features and settings. Familiarizing yourself with the layout can help reduce confusion. Look for any tutoria... »»

Bugs issue

Frequent bugs preventing transactions

Fix: Make sure the app is updated to the latest version, as updates often include bug fixes. Go to the App Store, search for Zengo, and see if an... »»

Features issue

Limited banking features

Fix: Consider using a secondary app or service that offers the banking features you need alongside Zengo for a more comprehensive experience. O... »»

Customization issue

No dark mode option

Fix: If dark mode is important to you, consider using your iPhone's accessibility settings to enable 'Smart Invert' which can provide a similar e... »»

Registration issue

Issues with email verification links

Fix: Check your spam or junk folder for the verification email. Sometimes, these emails can be misdirected by email providers. OR Try using a... »»

Support issue

Customer support response delays

Fix: Check the app for any FAQs or help sections that may address your issue without needing to contact support. This can save time. OR If you... »»

Settings issue

Lack of clear instructions for transactions

Fix: Refer to the app's help section or user guide for step-by-step instructions on how to perform transactions. This can provide clarity on the... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.7%

Bad experience

4.8%

Neutral

2.5%

~ from our NLP analysis of 4,114 combined software ratings.

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Private Data Zengo collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics

Cost of Subscriptions

Zengo Pro: $129.99 Take your security to the next level
Zengo Pro: $19.99 Take your security to the next level
Zengo Pro: $129.99 Zengo Pro
Zengo Pro: $19.99 Zengo Pro