fix problems on Square Appointments [iphone]

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—— Run into issues on Square Appointments? Get help pending when official support gets back to you!

Square Appointments: Scheduler
Info:
company: Block, Inc.
: http://squareup.com/help
: squareup.com
Chat with our AI-based Square Appointments Support
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Payments issue

Clients can remove card information after booking

Fix: Communicate with clients about the importance of keeping their card information on file for future appointments. You can send a follow-up me... ⇲
 
Bugs issue

No-shows are not effectively managed

Fix: Set up a no-show policy in your appointment settings. You can charge a fee for no-shows or require a deposit at the time of booking to disco... ⇲

Cancellation feature does not work properly

Fix: Double-check your cancellation settings in the app. Ensure that you have enabled the cancellation feature and that it is set up correctly fo... ⇲

Inconsistent availability display for clients

Fix: Review your availability settings in the app. Ensure that all time slots are correctly marked as available or unavailable based on your sche... ⇲

Issues with service visibility for clients

Fix: Ensure that all services are properly listed and marked as available in your app settings. Go to Services and check the visibility settings... ⇲
 
Account issue

Difficulties linking social media accounts

Fix: Ensure that you are logged into the correct social media accounts on your device. Go to the app settings and try to unlink and then relink y... ⇲
 
UI issue

Inability to view full schedule

Fix: Check your calendar view settings in the app. Switch between daily, weekly, and monthly views to find the one that best displays your full s... ⇲

Cannot easily switch between multiple locations

Fix: Set up different profiles for each location within the app. This allows you to switch between them without losing any data. OR Create a m... ⇲
 
Freezing issue

Square Appointments freezes frequently

Fix: Clear the app cache by going to your iPhone Settings > General > iPhone Storage > Square Appointments and selecting 'Offload App'. This can... ⇲
 
Support issue

Limited customer support options

Fix: Utilize the in-app help section for FAQs and troubleshooting tips. This can often provide immediate answers to common issues. OR Join onl... ⇲
 
Notifications issue

Lack of notifications center for new activity

Fix: Enable push notifications in the app settings. Go to Settings > Notifications and ensure that notifications are turned on for Square Appoint... ⇲

Limited appointment reminder options

Fix: Customize your reminder settings in the app. Go to Settings > Reminders and adjust the timing and method of reminders (email or SMS) to suit... ⇲
 
Features issue

No package management support

Fix: Create a workaround by manually tracking packages in a separate document or spreadsheet. List the services included in each package and thei... ⇲
 
Customization issue

Inability to change provider name in reminders

Fix: Check the settings for appointment reminders. There may be an option to customize the sender name or provider name in the reminder settings.... ⇲

No option for bi-weekly or bi-monthly appointments

Fix: Use the existing weekly appointment feature and manually set appointments for every other week or month as needed. OR Consider creating a... ⇲

No option to require appointment notes from clients

Fix: Add a note in the appointment confirmation email requesting clients to provide notes or details about their appointment. This can help gathe... ⇲
 
Syncing issue

Inability to combine calendars for multiple locations

Fix: Use a third-party calendar app that allows you to combine multiple calendars into one view. Sync your Square Appointments with this app for... ⇲
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 what users are saying
Good experience
97.2%

Neutral
1.5%

Bad experience
1.3%

~ from our NLP analysis of 179,036 combined software ratings.

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 Private Data Square Appointments collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data