fix problems on Nextcloud Talk [iphone]

—— Run into issues on Nextcloud Talk? Get help pending when official support gets back to you!

Nextcloud Talk

Info:

company: Nextcloud GmbH

: https://nextcloud.com/talk

Chat with our AI-based Nextcloud Talk Support

🛠️ Common Nextcloud Talk Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Nextcloud Talk crashes after logging in

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available update... ⇲

notifications not working

Fix: 1. Go to Settings > Notifications on your iPhone. Find Nextcloud Talk in the list and ensure that notifications are enabled. 2. Check if Do... ⇲

Notifications issue

badge notifications broken

Fix: 1. Go to Settings > Notifications > Nextcloud Talk and toggle the 'Badge App Icon' option off and then back on. 2. Restart your iPhone to re... ⇲

Customization issue

inability to set custom notification sounds

Fix: 1. Open the Settings app on your iPhone and go to Sounds & Haptics. 2. Scroll down to find the Nextcloud Talk app and check if there are opt... ⇲

no dark mode

Fix: 1. Check if the app has been updated to the latest version, as dark mode may be a new feature. 2. If dark mode is not available, consider us... ⇲

Bugs issue

Nextcloud Talk needs to be rejoined for calls

Fix: 1. Ensure that your internet connection is stable. A weak connection can cause issues with call stability. 2. Try restarting the app before... ⇲

Messages issue

no text messaging functionality

Fix: 1. Check if the app has been updated to the latest version. Go to the App Store and check for updates. 2. If the feature is not available, i... ⇲

login button not working

Fix: 1. Ensure that you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Clear the app's cache by deleting an... ⇲

Security issue

csrf failure on login

Fix: 1. Clear your browser cache and cookies if you are using a web version. 2. Ensure that your server settings allow CSRF tokens. You may need... ⇲

self-signed certificate issues

Fix: 1. Ensure that your Nextcloud server's self-signed certificate is properly installed on your iPhone. You may need to manually trust the cert... ⇲

no passcode or Face ID lock

Fix: 1. Check the app settings to see if there is an option to enable passcode or Face ID lock. 2. If not available, consider using the iPhone's... ⇲

Crashes issue

crashes on iOS 13.5.1

Fix: 1. Update your iPhone to the latest version of iOS if possible. Go to Settings > General > Software Update. 2. If you cannot update, try rei... ⇲

Video issue

video call prompt missing

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart the app and check if the vid... ⇲

Compatibility issue

files integration not available

Fix: 1. Check if the app has been updated to the latest version. Go to the App Store and check for updates. 2. Ensure that you have the necessary... ⇲

Support issue

push support needs improvement

Fix: 1. Check your notification settings in the app and ensure that push notifications are enabled. 2. Restart your iPhone to refresh the notific... ⇲