fix problems on VideoPad [iphone]

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—— Run into issues on VideoPad? Get help pending when official support gets back to you!

VideoPad - Video Editor
Info:
company: NCH Software
: http://www.nchsoftware.com/videopad/support.html
: www.nchsoftware.com
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Crashes issue

VideoPad crashes frequently

Fix: 1. Update the app: Check for updates in the App Store, as developers often release patches for stability issues. 2. Restart your device: A f... ⇲
 
Backup issue

saved projects deleted

Fix: 1. Check the app's settings: Ensure that the auto-save feature is enabled in VideoPad settings. 2. Regularly back up projects: Export your p... ⇲

VideoPad does not save projects

Fix: 1. Enable auto-save: Check the app settings to ensure auto-save is turned on. 2. Manually save projects: Get into the habit of manually savi... ⇲
 
Syncing issue

audio and video out of sync

Fix: 1. Restart the app: Close and reopen VideoPad to refresh the project. 2. Check the original files: Ensure the audio and video files are sync... ⇲
 
Customization issue

limited import options

Fix: 1. Convert files: Use a file conversion app to convert your videos/photos into a format that VideoPad supports before importing. 2. Check ap... ⇲
 
Payments issue

effects locked after purchase

Fix: 1. Restore purchases: Go to the app settings and look for an option to restore purchases. This can unlock previously purchased effects. 2. R... ⇲
 
Updates issue

missing effects after updates

Fix: 1. Restore purchases: Go to the app settings and look for an option to restore purchases to regain access to missing effects. 2. Check for u... ⇲
 
Network issue

requires decent internet for performance

Fix: 1. Use offline mode: If available, switch to offline mode to work on projects without relying on internet speed. 2. Optimize your internet c... ⇲
 
Compatibility issue

only supports one language

Fix: 1. Change device language: Go to Settings > General > Language & Region and change your iPhone's language to see if VideoPad updates accordi... ⇲

inconsistent performance on mobile

Fix: 1. Close background apps: Close other apps running in the background to free up resources. 2. Restart the app: Sometimes, simply restarting... ⇲

limited functionality compared to PC version

Fix: 1. Familiarize with mobile features: Explore the app thoroughly to understand its mobile-specific features and limitations. 2. Use PC versio... ⇲
 
Slow issue

slow loading times

Fix: 1. Clear app cache: Go to Settings > VideoPad and look for an option to clear cache or data. 2. Free up storage: Ensure your device has enou... ⇲
 
Audio issue

no vibrato audio effect

Fix: 1. Use alternative apps: Consider using other audio editing apps that offer a vibrato effect and then import the edited audio into VideoPad.... ⇲
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 what users are saying
Good experience
66.9%

Bad experience
25.0%

Neutral
8.1%

~ from our NLP analysis of 332 combined software ratings.

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 Private Data VideoPad collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. All Current Features: $9.99 Get all advanced effects, transitions, export formats, and ad-free slideshow creation.
  2. Remove Ads: $0.99 Remove Ads permanently from VideoPad.
  3. Monthly Full Subscription: $2.99 One month subscription to all features