fix problems on 23snaps [iphone]

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—— Run into issues on 23snaps? Get help pending when official support gets back to you!

23snaps: Private Family Album
Info:
company: 23 Snaps Ltd.
: https://www.23snaps.com/contact
: www.23snaps.com
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Uploads issue

Decreasing video upload length for free users

Fix: To work around the video length limitation, consider editing your videos to shorten them before uploading. Use a video editing app to trim u... ⇲
 
Search issue

Cannot search for specific family members' photos

Fix: Try organizing your photos into albums based on family members. This way, you can manually navigate to the specific album when looking for p... ⇲
 
UI issue

Photos grouped by posts instead of a gallery

Fix: To view photos more easily, consider creating separate posts for each photo or event. This way, you can have a clearer view of individual im... ⇲

Issues with app layout after updates

Fix: Try restarting the app or your device to see if that resolves any layout issues. Sometimes, a simple restart can fix glitches that occur aft... ⇲
 
Updates issue

Recent updates restrict sharing multiple photos to premium users

Fix: As a workaround, you can share photos one at a time if you are on a free account. This may be more time-consuming but allows you to share yo... ⇲

Lack of innovative features compared to competitors

Fix: Explore third-party apps that can complement 23snaps by providing additional features you may be missing. For example, use a dedicated photo... ⇲
 
Privacy issue

Inconsistent privacy settings

Fix: Review your privacy settings thoroughly in the app. Make sure to adjust them according to your preferences for each album or post. Take note... ⇲
 
Slow issue

Slow upload speeds

Fix: Ensure you are connected to a strong Wi-Fi network when uploading photos or videos. If Wi-Fi is slow, try switching to mobile data if your p... ⇲
 
Customization issue

Limited options for album creation

Fix: Utilize the existing album creation features to the fullest by categorizing your albums based on events, dates, or family members. This can... ⇲
 
Video issue

No ability to include videos in stories

Fix: As a workaround, consider creating a separate post for videos and linking to them in your stories. This way, you can still share video conte... ⇲
 
Support issue

Poor customer support response

Fix: Check the app's FAQ or help section for common issues and solutions. Many times, you can find answers to your questions without needing to c... ⇲
 
Payments issue

High subscription costs for basic features

Fix: Evaluate your usage of the app and determine if the premium features are worth the cost. If not, stick to the free version and utilize the a... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.1%

Neutral
1.8%

~ from our NLP analysis of 10,419 combined software ratings.

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Baby Book Milestones: BabyPage

 Private Data 23snaps collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info

  Cost of Subscriptions
  1. 23snaps Family Premium 1 Month: $3.99 Enable high quality HD video uploads
  2. Premium 12 Month Gift: $49.99 Premium 12 Month Gift
  3. Premium 1 Month Gift: $6.99 Access to Premium features for 1 month
  4. Premium 3 Month Gift: $16.99 Premium 3 Month Gift
  5. Premium 6 Month Gift: $29.99 Access to Premium features for 6 months