fix problems on ZEPETO [iphone]

—— Run into issues on ZEPETO? Get help pending when official support gets back to you!

ZEPETO: Avatar, Connect & Live

Info:

company: NAVER Z Corporation

: http://support.zepeto.me

: zepeto.me

Chat with our AI-based ZEPETO Support

🛠️ Common ZEPETO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

High storage usage

Fix: 1. Delete unused apps and files: Go to Settings > General > iPhone Storage. Review the apps and files taking up space and delete those you n... ⇲

17% of users had this problem

Problems with account recovery

Fix: 1. Use the correct recovery method: Ensure you are using the same method (email, social media) you used to create your account. Follow the p... ⇲

17% of users had this problem

Settings issue

Confusing age restrictions

Fix: 1. Review the app's age guidelines: Check the app's description in the App Store for age recommendations and ensure you are using the app wi... ⇲

Glitches issue

Glitches during gameplay

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage > ZEPETO. Tap 'Offload App' to clear the cache without deletin... ⇲

Gameplay issue

Difficulty in earning zems

Fix: 1. Participate in daily challenges: Check the daily challenges section in the app and complete them for zems. This can help you earn more wi... ⇲

Issues with daily rewards

Fix: 1. Ensure you are logging in daily: Daily rewards are often contingent on logging in every day. Make sure you open the app daily to claim yo... ⇲

Limited ways to earn zems

Fix: 1. Explore all game features: Make sure you are utilizing all available features in the app, such as mini-games or events that may offer zem... ⇲

Lack of starter zems for new users

Fix: 1. Complete the tutorial: Ensure you complete any introductory tutorials or tasks, as these often reward new users with zems. OR 2. Parti... ⇲

Bugs issue

Inability to follow users

Fix: 1. Check your account settings: Ensure your account is not set to private, as this can restrict following capabilities. Go to your profile s... ⇲

Bugs in video creation

Fix: 1. Update the app: Ensure you have the latest version of ZEPETO, as updates often fix bugs related to video creation. OR 2. Restart your... ⇲

Slow issue

Inconsistent performance in chatrooms

Fix: 1. Check your internet connection: A weak connection can cause chatroom performance issues. Ensure you have a stable connection. OR 2. Re... ⇲

UI issue

Unresponsive controls

Fix: 1. Restart the app: Close ZEPETO completely and reopen it to see if the controls become responsive again. OR 2. Check for updates: Go to... ⇲

Payments issue

Raising prices on clothing items

Fix: 1. Look for sales or discounts: Keep an eye on the app for any promotional events or sales that may temporarily lower prices on clothing ite... ⇲

Crashes issue

ZEPETO crashes frequently

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

Ads issue

Ads do not load properly

Fix: 1. Check your internet connection: Ensure you have a stable connection, as poor connectivity can prevent ads from loading. Try switching bet... ⇲

Privacy issue

Inappropriate content in hashtags

Fix: 1. Use the report feature: If you encounter inappropriate content, use the report feature within the app to notify the moderators. OR 2.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.5%

Bad experience

5.7%

Neutral

3.7%

~ from our NLP analysis of 348,783 combined software ratings.

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Private Data ZEPETO collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data

Cost of Subscriptions

14 ZEMs: $0.99 Receive 14 ZEMs
29 ZEMs: $1.99 Receive 29 ZEMs
60 ZEMs: $3.99 Receive 60 ZEMs
14 ZEMs: $0.99 Get 14 ZEMs
125 ZEMs: $7.99 Receive 125 ZEMs
ZEPETO Premium: $3.99 Get 70 ZEMs and special items monthly!
28 ZEMs: $1.99 Get 28 ZEMs
57 ZEMs: $3.99 You can get 57 ZEMs
128 ZEMs: $8.49 Get 128 ZEMs
4,680 Coins: $0.99 Receive 4,680 Coins