fix problems on Club Cooee [iphone]

—— Run into issues on Club Cooee? Get help pending when official support gets back to you!

Club Cooee - 3D Avatar Chat

Info:

company: cooee GmbH

: https://clubcooee.zendesk.com/hc/en-us/

: www.clubcooee.com

Chat with our AI-based Club Cooee Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Filtering in shop is broken

Fix: First, ensure that you are using the latest version of the app. If you are, try restarting the app to see if that resolves the filtering iss... »»

16% of users had this problem

Inappropriate messages from older users

Fix: Use the app's reporting feature to report inappropriate messages. This can help improve the community and reduce such occurrences. Check the... »»

16% of users had this problem

Crashes issue

Lag and app crashes

Fix: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. Restart you... »»

UI issue

Cannot edit rooms on mobile

Fix: Ensure that you are using the latest version of the app. Go to the App Store and check for updates. If you are up to date, try logging out o... »»

Clicking issues in chatrooms

Fix: Ensure that your device's screen is clean and free of obstructions. Sometimes, dirt or screen protectors can interfere with touch sensitivit... »»

Outfit change button does not work

Fix: First, try restarting the app. Close Club Cooee completely and then reopen it. This can often resolve minor glitches. If that doesn't work,... »»

Account issue

Inability to change age on account

Fix: Check if there is an option in the account settings to change your age. If you cannot find it, try logging out and back in to refresh your a... »»

Account recovery issues after reinstalling

Fix: Make sure you are using the correct login credentials. If you have forgotten your password, use the password recovery option to reset it.... »»

Messages issue

Chat messages do not appear immediately

Fix: This issue may be related to your internet connection. Check your Wi-Fi or cellular data connection to ensure it is stable. You can also try... »»

Ads issue

Ads for coins do not work

Fix: Check your internet connection to ensure it is stable. If the connection is good, try restarting the app. Sometimes, ads may not load proper... »»

Compatibility issue

Mobile users lack features available on PC

Fix: Check for any updates in the App Store, as new features may be added in updates. If you are up to date, familiarize yourself with the featur... »»

Camera issue

Camera does not follow avatar

Fix: Check the app settings to see if there is an option to enable camera follow. If it is enabled, try toggling it off and then back on again to... »»

Audio issue

Inability to add music to playlist

Fix: Check if there are any updates available for the app. If you are up to date, try logging out and back into your account to refresh your play... »»

Glitches issue

Game glitches after purchasing items

Fix: If you experience glitches after a purchase, try restarting the app. This can often resolve temporary issues that occur after transactions.... »»

Gameplay issue

Limited items available for new users

Fix: Explore the app regularly, as new items may be added over time. Participate in events or promotions that may offer additional items for new... »»

Privacy issue

Inappropriate atmosphere for younger players

Fix: Adjust your chat settings to limit interactions with older users. Use the reporting feature for any inappropriate behavior you encounter.... »»

Customization issue

Lack of interactive features in rooms

Fix: Check for any updates in the App Store, as new interactive features may be added in updates. If you are up to date, explore the app to see i... »»

No option to decorate rooms on mobile

Fix: Check if there are any updates available for the app. If you are up to date, try logging out and back in to refresh your room options. OR... »»

Limited free customization options

Fix: Explore the app regularly for any promotions or events that may offer additional customization options for free. Participating in community... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

73.7%

Bad experience

21.0%

Neutral

5.3%

~ from our NLP analysis of 894 combined software ratings.

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Private Data Club Cooee collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Financial Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
- Other Data

Cost of Subscriptions

510 Cooee Cash: $2.99 One-time purchase.
825 Cooee Cash: $4.99 One-time purchase.
165 Cooee Cash: $0.99 One-time purchase.
1650 Cooee Cash: $9.99 One-time purchase.
3450 Cooee Cash: $19.99 One-time purchase.
4650 Cooee Cash: $24.99 One-time purchase including a 10% discount.
30 Days VIP: $4.99 VIP members get access to awesome features!
20700 Cooee Cash: $99.99 One-time purchase including a 20% discount.
9500 Cooee Cash: $49.99 One-time purchase including a 15% discount.
VTuber Outfit: $0.99 A complete outfit for your avatar.