fix problems on MyAir [iphone]

—— Run into issues on MyAir? Get help pending when official support gets back to you!

myAir™ by ResMed

Info:

company: ResMed

: https://myair.resmed.com/Support.aspx

: resmed.com

Chat with our AI-based myAir Support

🛠️ Common myAir Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

myAir does not sync data consistently

Fix: 1. Ensure that Bluetooth is enabled on your iPhone and that the myAir app has permission to use Bluetooth. Go to Settings > Bluetooth and ch... ⇲

Bluetooth connection issues

Fix: 1. Make sure that your device is within the recommended range for Bluetooth connectivity (usually within 30 feet). 2. Turn off Bluetooth on... ⇲

myAir requires frequent re-login

Fix: 1. Ensure that you are using the latest version of the myAir app. Check for updates in the App Store. 2. Clear the app's cache by going to... ⇲

Bugs issue

Data displayed incorrectly

Fix: 1. Check if the app is updated to the latest version. Updates often fix bugs related to data display. 2. Restart the app to refresh the dat... ⇲

Inaccurate sleep session tracking

Fix: 1. Ensure that your device is properly set up and calibrated according to the manufacturer's instructions. 2. Review your sleep environment... ⇲

Inconsistent data reporting

Fix: 1. Regularly check for app updates, as developers often fix bugs related to data reporting in new versions. 2. Restart the app to refresh t... ⇲

Customization issue

Lack of a notes section for user input

Fix: 1. Use a separate note-taking app on your iPhone to keep track of your notes and observations. You can create a dedicated folder for myAir-r... ⇲

UI issue

Difficult navigation between dates

Fix: 1. Familiarize yourself with the app's navigation features. Look for any tutorial or help section within the app that may guide you on how t... ⇲

myAir layout not user-friendly

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Look for any user guides or tutorials that ma... ⇲

Features issue

Inability to track compliance for insurance

Fix: 1. Manually track your compliance by keeping a log of your usage hours and dates. Use a spreadsheet or note-taking app to record this inform... ⇲

No option for nap mode

Fix: 1. Use a manual logging method to track naps. You can note the time and duration in a separate app or journal. 2. Set a timer on your phone... ⇲

No option to set a sleep schedule

Fix: 1. Use your iPhone's built-in Clock app to set sleep reminders and alarms. This can help you maintain a consistent sleep schedule. 2. Manua... ⇲

Support issue

Limited customer support

Fix: 1. Utilize the app's FAQ or help section for common issues and troubleshooting tips. 2. Search online forums or communities where other use... ⇲

Network issue

Poor cellular connection

Fix: 1. Ensure that your iPhone has a strong cellular signal. Move to a location with better reception if necessary. 2. Switch to Wi-Fi if avail... ⇲

Limited functionality without strong wireless signal

Fix: 1. Download any necessary data or reports while connected to a strong Wi-Fi signal to ensure you have access when offline. 2. Use the app i... ⇲

Compatibility issue

myAir does not integrate with Apple Health

Fix: 1. Use a third-party app that can bridge the data between myAir and Apple Health. Look for apps that support both platforms. 2. Manually in... ⇲

Feedback issue

Lack of feedback options for care check-ins

Fix: 1. Use a separate note-taking app to document your feedback and care check-ins. 2. Consider creating a checklist or template for your care... ⇲

Freezing issue

myAir freezes or crashes

Fix: 1. Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update. 2. Clear the app's cache by offloa... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.2%

Bad experience

4.4%

Neutral

3.4%

~ from our NLP analysis of 74,705 combined software ratings.

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Private Data myAir collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics