fix problems on LEGO [iphone]

—— Run into issues on LEGO? Get help pending when official support gets back to you!

LEGO® Boost

Info:

company: LEGO

: http://service.lego.com/contactus

: www.lego.com

Chat with our AI-based LEGO Support

🛠️ Common LEGO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

LEGO requires additional remote app for functionality

Fix: Check if the additional remote app is available for download in the App Store. If it is, download and install it. Ensure both apps are updat... ⇲

Bluetooth connection issues

Fix: Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. Then, try reconnecting to the LEGO Boost hub b... ⇲

Crashes issue

LEGO crashes on certain devices

Fix: Check for any available updates for the LEGO Boost app in the App Store. Updating the app can fix bugs that may cause crashes. OR If the... ⇲

Bugs issue

LEGO does not save progress

Fix: Ensure that you have a stable internet connection, as some apps require connectivity to save progress. If you are offline, try connecting to... ⇲

UI issue

Confusing app interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can help reduce confusion. Look for a tut... ⇲

Gameplay issue

Inability to skip tutorials

Fix: If the app does not allow you to skip tutorials, try looking for a 'Settings' or 'Options' menu where you might find a toggle to disable tut... ⇲

Search issue

Difficulty in finding building instructions

Fix: Use the search function within the app to look for specific building instructions. If the app has a library or archive, navigate through it... ⇲

Privacy issue

LEGO does not trust users

Fix: Ensure that you have granted all necessary permissions to the app in your iPhone settings. Go to Settings > Privacy and check if the app has... ⇲

Glitches issue

Glitches during building process

Fix: If you experience glitches, try restarting the app. This can help clear any temporary issues that may be causing the glitches. OR Make su... ⇲

Updates issue

Inconsistent app performance after updates

Fix: If the app performance is inconsistent, try uninstalling and reinstalling the app. This can help reset any settings that may have been affec... ⇲

Battery issue

Battery life is too short

Fix: Reduce the screen brightness on your iPhone while using the app. Go to Settings > Display & Brightness and adjust the brightness slider. O... ⇲

Customization issue

Limited movement command options

Fix: Explore the app settings to see if there are options to unlock additional movement commands or features. Sometimes, features are hidden unti... ⇲

No joystick control for robot

Fix: Check the app settings to see if there is an option to enable joystick control. Some apps have customizable controls that can be adjusted in... ⇲

Freezing issue

Cannot continue building after device sleeps

Fix: Adjust your iPhone's auto-lock settings to prevent it from sleeping while using the app. Go to Settings > Display & Brightness > Auto-Lock a... ⇲

Compatibility issue

LEGO is not compatible with hub firmware

Fix: Check for firmware updates for the LEGO Boost hub. Connect the hub to the app and look for an option to update the firmware within the app s... ⇲