fix problems on Telemundo [iphone]

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—— Run into issues on Telemundo? Get help pending when official support gets back to you!

Telemundo: Series y TV en vivo
Info:
company: NBCUniversal Media, LLC
: http://msnlatino.telemundo.com/contact_us
Chat with our AI-based Telemundo Support
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Syncing issue

Inconsistent episode tracking

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can refresh your viewing history. Go to the app setti... ⇲

Inability to resume watching from last episode

Fix: 1. Check App Settings: Look for any settings related to viewing history or resume watching options and ensure they are enabled. 2. Log Out a... ⇲

Telemundo does not save viewing progress

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as updates may fix bugs related to saving progress. 2. Log Out and Lo... ⇲
 
Video issue

Video playback fails

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if the issu... ⇲
 
Permissions issue

Location restrictions prevent access

Fix: 1. Use a VPN: Consider using a VPN service that allows you to change your location to a supported region. Download a VPN app, connect to a s... ⇲

Limited access to content without cable subscription

Fix: 1. Explore Free Content: Check if there are any free episodes or content available without a cable subscription. Some apps offer limited fre... ⇲
 
Settings issue

Subtitles not available in English

Fix: 1. Check App Settings: Go to the app settings and look for subtitle options. Ensure that English subtitles are enabled if available. 2. Use... ⇲
 
Login issue

Telemundo requires TV provider login

Fix: 1. Use a Different Account: If you have access to a different TV provider account, try logging in with that account to see if it allows acce... ⇲
 
Loading issue

Episodes fail to load

Fix: 1. Check for App Updates: Ensure that the app is updated to the latest version as updates often fix loading issues. 2. Clear Cache: Offload... ⇲
 
Freezing issue

Telemundo freezes during playback

Fix: 1. Close Background Apps: Double-tap the home button and swipe up on any apps running in the background to close them. This can free up reso... ⇲
 
Ads issue

Commercial breaks disrupt viewing experience

Fix: 1. Use a DVR Feature: If available, consider using a DVR feature to record shows and watch them later without commercials. 2. Watch on Deman... ⇲

No option to skip commercials

Fix: 1. Use a DVR Feature: If the app supports it, use a DVR feature to record shows and watch them later, allowing you to skip commercials. 2. C... ⇲
 
Bugs issue

Duplicate episodes in library

Fix: 1. Refresh the Library: Try logging out and logging back in to refresh your library. This can sometimes resolve duplicate entries. 2. Clear... ⇲
 
Glitches issue

Glitches when casting to TV

Fix: 1. Check Wi-Fi Connection: Ensure both your iPhone and the casting device (like Chromecast or Apple TV) are connected to the same Wi-Fi netw... ⇲
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 what users are saying
Good experience
90.7%

Bad experience
6.6%

Neutral
2.7%

~ from our NLP analysis of 251,439 combined software ratings.

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 Private Data Telemundo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics