fix problems on FACEBANK [iphone]

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—— Run into issues on FACEBANK? Get help pending when official support gets back to you!

FACEBANK
Info:
company: FACEBANK International Corp.
: https://www.facebank.pr/en/
Chat with our AI-based FACEBANK Support
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Login issue

Unable to receive verification code

Fix: 1. Check your phone number: Ensure that the phone number linked to your account is correct. Go to the app settings to verify. 2. Resend the... ⇲

Inconsistent login functionality

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > FACEBANK. If the option is available, tap 'Offload App' to clear cache witho... ⇲
 
Freezing issue

FACEBANK freezes on startup

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to see all open apps. Swipe up on FACEBANK... ⇲
 
UI issue

Inability to progress after selecting photo

Fix: 1. Ensure the app has permission to access your photos: Go to Settings > Privacy > Photos and make sure FACEBANK is allowed to access your p... ⇲
 
Notifications issue

Push notification code not received

Fix: 1. Check notification settings: Go to Settings > Notifications > FACEBANK and ensure that notifications are enabled. 2. Ensure your device... ⇲
 
Registration issue

Error during registration

Fix: 1. Verify your information: Ensure all fields are filled out correctly and that your email address is valid. 2. Check for existing accounts... ⇲
 
Crashes issue

FACEBANK closes automatically

Fix: 1. Update the app: Go to the App Store and check for any available updates for FACEBANK. 2. Restart your iPhone: This can help clear tempor... ⇲
 
Account issue

Difficulties with password reset

Fix: 1. Ensure you are using the correct email address associated with your account when requesting a password reset. 2. Check your spam/junk fo... ⇲

Complicated OTP reset process

Fix: 1. Follow the on-screen instructions carefully: Make sure to read each step of the OTP reset process to avoid missing any details. 2. Use a... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize in-app help features: Check if FACEBANK has a help or FAQ section within the app that may address your concerns. 2. Look for com... ⇲
 
Compatibility issue

Lack of compatibility with ApplePay

Fix: 1. Check for app updates: Ensure you are using the latest version of FACEBANK by checking for updates in the App Store. 2. Verify your Appl... ⇲
 
Security issue

Field for entering security word does not open

Fix: 1. Restart the app: Close FACEBANK and reopen it to see if the issue resolves. 2. Check for app updates: Ensure you are using the latest ve... ⇲
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 what users are saying
Good experience
96.4%

Bad experience
2.9%

Neutral
0.7%

~ from our NLP analysis of 1,946 combined software ratings.

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 Private Data FACEBANK collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics