fix problems on City Experiences [iphone]

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—— Run into issues on City Experiences? Get help pending when official support gets back to you!

City Experiences
Info:
company: Hornblower Cruises & Events
: https://www.cityexperiences.com/about/contact-us
: www.cityexperiences.com
Chat with our AI-based City Experiences Support
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Glitches issue

Glitches and errors during ticket purchase

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for City Experiences, and check for updates. If the app i... ⇲
 
Updates issue

Tickets do not update correctly

Fix: Try refreshing the app by pulling down on the screen to reload the content. If that doesn't work, log out of your account and log back in to... ⇲

City Experiences does not show ticket availability for certain ferries

Fix: Check if the ferry you're looking for is available on the app by searching for it directly in the search bar. If it doesn't show up, it may... ⇲
 
UI issue

QR codes not displayed in the app

Fix: Check if the app has a specific section for tickets or QR codes. If you can't find it, try logging out and logging back in to refresh your t... ⇲

Location services page is not navigable

Fix: Go to your iPhone settings, select Privacy, then Location Services, and ensure that City Experiences has permission to access your location.... ⇲

Poor navigation and excessive scrolling required

Fix: Try using the search function within the app to quickly find what you need instead of scrolling through menus. Familiarize yourself with the... ⇲

City Experiences is poorly designed and not user-friendly

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your experienc... ⇲
 
Payments issue

Apple Pay does not function properly

Fix: Ensure that Apple Pay is set up correctly on your device. Go to Settings > Wallet & Apple Pay and check that your cards are added and that A... ⇲
 
Search issue

Difficult to find and link existing tickets

Fix: Look for a 'My Tickets' or 'My Purchases' section in the app. If you have an email confirmation, use the link provided to access your ticket... ⇲
 
Battery issue

City Experiences drains battery with background activity

Fix: Go to Settings > Battery and check which apps are using the most battery. If City Experiences is consuming too much, consider disabling back... ⇲
 
Syncing issue

Tickets purchased do not appear in the app

Fix: Log out of the app and log back in to refresh your ticket information. Ensure you are using the same account you purchased the tickets with.... ⇲
 
Settings issue

City Experiences does not allow changing ticket times

Fix: Check if there is an option to modify your ticket in the 'My Tickets' section. If not, you may need to cancel the existing ticket and purcha... ⇲
 
Support issue

No FAQ for ticket availability dates

Fix: Check the app's help or support section for any available information. If not, visit the City Experiences website for more detailed FAQs.... ⇲
 
Customization issue

No option for certain ferry routes

Fix: Check the app for any updates or announcements regarding ferry routes, as they may change seasonally or due to demand. OR If a specific r... ⇲
 
Account issue

City Experiences does not support login or account creation

Fix: If the app does not allow you to create an account, try uninstalling and reinstalling the app to see if that resolves the issue. OR If th... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
2.3%

Neutral
0.5%

~ from our NLP analysis of 3,953 combined software ratings.

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 Private Data City Experiences collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics
    • Other Data