fix problems on MyNuvanceHealth [iphone]

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MyNuvanceHealth/Blue
Info:
company: Western Connecticut Health Network
: https://Nuvancehealth.org/contact-us
: Nuvancehealth.org
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UI issue

Difficult navigation

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located to make navigation easier i... ⇲

Obscure menu names

Fix: Take time to explore each menu option to understand what they represent. You can also create a glossary of terms for your reference. OR I... ⇲

Appointments displayed in a long chronological list

Fix: Try sorting or filtering your appointments if the app provides such options. Look for any settings that allow you to view appointments by ty... ⇲

Poor overall design

Fix: Provide feedback to the app developers about specific design issues you encounter, as user feedback can lead to improvements in future updat... ⇲
 
Settings issue

Impossible to export data

Fix: Check if there are any settings within the app that allow you to share or export data. Look for options under account settings or data manag... ⇲

Cannot track data over time

Fix: Use a separate app or spreadsheet to manually track your health data over time. This can be done by regularly inputting your data from MyNuv... ⇲

Limited appointment options

Fix: Check back frequently for new appointment slots, as they may become available. You can also try calling the office directly for more options... ⇲
 
Login issue

Frequent login issues

Fix: Ensure that you are using the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Saved login info not recognized

Fix: Check your iPhone settings to ensure that the app has permission to save passwords. Go to Settings > Passwords and check if the app is liste... ⇲

Facial recognition still requires sign-in

Fix: Ensure that facial recognition is enabled in your iPhone settings. Go to Settings > Face ID & Passcode and check if the app is allowed to us... ⇲

Blank page upon sign-in

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and cellular data to see if that resolves the issue. OR... ⇲
 
Forms issue

Errors when filling out forms

Fix: Try closing the app and reopening it to see if the issue persists. If it does, restart your iPhone to clear any temporary glitches. OR If... ⇲
 
Payments issue

Hyperlinks to pay bills non-functional

Fix: Try copying the hyperlink and pasting it into your mobile browser to see if it works there. OR Check for any app updates that may fix thi... ⇲

Long wait times for phone payments

Fix: Try to call during off-peak hours, such as early morning or late afternoon, to reduce wait times. OR If possible, use online payment opti... ⇲
 
Search issue

Inaccurate doctor search results

Fix: Double-check your search criteria to ensure you are using the correct filters. Try searching by specialty or location to narrow down results... ⇲
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 what users are saying
Bad experience
90.0%

Good experience
10.0%

Neutral
0.0%

~ from our NLP analysis of 20 combined software ratings.

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 Private Data MyNuvanceHealth collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics