fix problems on When I Work Staff Scheduling [iphone]

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When I Work Staff Scheduling
Info:
company: When I Work, Inc.
: https://wheniwork.com/help
: wheniwork.com
Chat with our AI-based When I Work Staff Scheduling Support
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UI issue

Inability to view calendar from Sunday to Saturday

Fix: 1. Change calendar settings: Open the When I Work app, go to settings, and look for calendar display options. If available, select the optio... ⇲

Confusing interface for setting availability

Fix: 1. Explore the settings: Take time to explore the availability settings in the app. Look for a tutorial or help section that explains how to... ⇲

Limited visibility of scheduled shifts

Fix: 1. Change view settings: Explore the app’s settings to see if there are options to change how shifts are displayed (daily, weekly, etc.). 2... ⇲

Clunky navigation for task lists

Fix: 1. Familiarize with the interface: Spend some time exploring the task list feature to understand its layout and navigation. 2. Use search f... ⇲
 
Messages issue

Work chat messages sometimes disappear

Fix: 1. Check for updates: Ensure that the When I Work app is updated to the latest version, as updates may fix bugs related to chat functionalit... ⇲

Cannot delete old chat threads

Fix: 1. Check chat settings: Look for an option in the chat settings that allows you to manage or delete chat threads. 2. Long press on the chat... ⇲
 
Slow issue

Slow performance on various browsers

Fix: 1. Clear browser cache: If using a web browser, clear the cache and cookies. In Safari, go to Settings > Safari > Clear History and Website... ⇲
 
Settings issue

Difficulties in managing time off requests

Fix: 1. Review time off policies: Familiarize yourself with the time off request process in the app. Go to the settings or help section to unders... ⇲

Difficulty in tracking who is working on specific shifts

Fix: 1. Use the calendar view: Check the calendar view in the app to see who is assigned to each shift. 2. Review shift details: Click on indivi... ⇲

Inability to set specific availability dates

Fix: 1. Check availability settings: Go to the availability settings in the app and look for options to set specific dates. 2. Use the calendar... ⇲
 
Bugs issue

Issues with clocking in and out

Fix: 1. Check location settings: Ensure that location services are enabled for the When I Work app. Go to Settings > Privacy > Location Services... ⇲

Problems with shift swapping and dropping

Fix: 1. Review shift swapping policies: Familiarize yourself with the shift swapping process in the app. Check the help section for guidelines on... ⇲

When I Work Staff Scheduling does not adjust for time zones

Fix: 1. Check time zone settings: Go to the app settings and ensure that your time zone is set correctly. 2. Adjust device time zone: Ensure tha... ⇲
 
Notifications issue

Inconsistent notifications for group chats

Fix: 1. Check notification settings: Go to Settings > Notifications > When I Work and ensure that notifications for group chats are enabled. 2.... ⇲
 
Login issue

Users get logged out unexpectedly

Fix: 1. Check for app updates: Ensure that the When I Work app is updated to the latest version. 2. Clear app cache: Clear the app cache or data... ⇲
 
Customization issue

Lack of personal notes feature for shifts

Fix: 1. Use a separate note-taking app: If the app does not support personal notes, consider using a separate note-taking app to document notes r... ⇲

No option to organize days off by date needed

Fix: 1. Use the calendar feature: Check if the app has a calendar feature that allows you to view and manage days off. 2. Document days off: If... ⇲
 
Installation issue

Inability to view past schedules after reinstallation

Fix: 1. Check app settings: After reinstalling, check the app settings to see if there’s an option to restore past schedules. 2. Sync with anoth... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.1%

Neutral
1.9%

~ from our NLP analysis of 40,616 combined software ratings.

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 Private Data When I Work Staff Scheduling collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data