fix problems on SYLVANIA Smart WiFi [iphone]

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—— Run into issues on SYLVANIA Smart WiFi? Get help pending when official support gets back to you!

SYLVANIA Smart WiFi
Info:
company: LEDVANCE
: https://www.ledvance.com/consumer/smart/index.jsp
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Customization issue

Macro builder is clunky and confusing

Fix: 1. Familiarize yourself with the macro builder by reviewing any available tutorials or guides within the app. 2. Start with simple macros an... ⇲

Cannot create custom effects without overwriting

Fix: 1. Use the existing effects as a base and modify them slightly to create a new effect without overwriting the original. 2. Keep a list of yo... ⇲

No way to delete groups

Fix: 1. Check if there is an option to edit or manage groups in the app settings. If so, look for a delete option there. 2. If groups cannot be d... ⇲
 
Updates issue

Groups feature has been removed

Fix: 1. Use the scene feature to control multiple bulbs at once by setting them to the same scene. 2. Create individual macros for each bulb that... ⇲
 
Settings issue

Brightness settings do not save in scenes

Fix: 1. After adjusting the brightness, ensure you save the scene by tapping the save button before exiting the settings. 2. Try deleting and rec... ⇲

Color settings are inconsistent

Fix: 1. Ensure that the bulbs are compatible with the color settings you are trying to use. 2. Reset the bulbs to factory settings and reconfigur... ⇲

Cannot control groups as a group

Fix: 1. Use the scene feature to control multiple bulbs at once, effectively simulating group control. 2. Create individual macros for each bulb... ⇲

Advanced setup is complicated for some users

Fix: 1. Follow step-by-step guides or video tutorials available online to assist with the advanced setup process. 2. Break down the setup into sm... ⇲
 
UI issue

User interface is not intuitive

Fix: 1. Spend some time exploring all the features of the app to become more familiar with its layout. 2. Look for any user guides or FAQs within... ⇲
 
Crashes issue

SYLVANIA Smart WiFi crashes during scanning process

Fix: 1. Restart your smartphone to clear any temporary issues. 2. Ensure that the app is updated to the latest version available in the App Store... ⇲
 
Compatibility issue

No support for Apple Home integration

Fix: 1. Use the SYLVANIA app exclusively for controlling your bulbs until Apple Home integration is available. 2. Explore third-party apps that m... ⇲
 
Notifications issue

Notifications do not work correctly

Fix: 1. Check your phone's notification settings to ensure that notifications from the SYLVANIA app are enabled. 2. Reinstall the app to reset no... ⇲
 
Registration issue

Requires email address for setup

Fix: 1. Use a temporary email address if you are concerned about privacy, but ensure you have access to it for verification purposes. 2. Create a... ⇲
 
Network issue

Lights flicker when disconnected from internet

Fix: 1. Ensure that the bulbs are set to a stable mode that does not rely on internet connectivity. 2. If possible, connect the bulbs to a local... ⇲
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 what users are saying
Good experience
93.0%

Bad experience
3.6%

Neutral
3.5%

~ from our NLP analysis of 7,334 combined software ratings.

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 Private Data SYLVANIA Smart WiFi collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics