fix problems on Rosie [iphone]

—— Run into issues on Rosie? Get help pending when official support gets back to you!

Rosie

Info:

company: Rosie

: https://support.rosieapp.com

: www.rosieapp.com

Chat with our AI-based Rosie Support

🛠️ Common Rosie Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Payment issues with SNAP

Fix: Ensure that your SNAP account is properly linked to the Rosie app. Go to the app settings, find the payment options, and verify that your SN... ⇲

Frequent app crashes

Fix: Clear the app cache by going to your iPhone settings, selecting 'General', then 'iPhone Storage'. Find Rosie in the list, tap on it, and sel... ⇲

Search issue

Limited item search results

Fix: Try using different keywords or phrases when searching for items. Be specific about the product you are looking for, and consider using bran... ⇲

Search results yield unrelated products

Fix: Use more specific search terms or phrases to narrow down your results. Avoid using generic terms that may yield a wide range of unrelated pr... ⇲

Messages issue

Poor communication during shopping process

Fix: Utilize the in-app chat feature, if available, to communicate with customer support for immediate assistance while shopping. This can help c... ⇲

UI issue

No option to add items after checkout

Fix: If you realize you need additional items after checkout, consider placing a new order for those items separately. Keep track of your previou... ⇲

Difficult navigation

Fix: Familiarize yourself with the app layout by exploring each section. Take note of where key features are located, such as the search bar, car... ⇲

Inability to switch between stores without losing cart

Fix: Before switching stores, take a screenshot of your cart or write down the items you have selected. This way, you can easily add them back to... ⇲

Substitutions made without user input

Fix: Review your account settings to see if there is an option to manage substitutions. If available, set your preferences for substitutions to e... ⇲

Inconsistent order visibility

Fix: Log out of the app and log back in to refresh your order history. This can sometimes resolve visibility issues and ensure that all your orde... ⇲

Cannot edit orders after submission

Fix: If you realize you need to make changes after submitting an order, check if the app allows you to cancel the order within a certain timefram... ⇲

Inability to view pending orders in app

Fix: Refresh the app by pulling down on the order history page to see if pending orders appear. This can sometimes trigger a refresh of the order... ⇲

Scrolling issues on certain devices

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update to check for any available updates that... ⇲

Glitches issue

Glitches causing screen refresh

Fix: Try closing the app completely and reopening it. This can help reset any temporary glitches that may be causing the screen to refresh unexpe... ⇲

Features issue

No barcode scanning feature

Fix: If you need to add items quickly, consider using the search function to find products instead of scanning. Type in the product name or categ... ⇲