fix problems on HapSeeMate+ [iphone]

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—— Run into issues on HapSeeMate+? Get help pending when official support gets back to you!

HapSeeMate+
Info:
company: Shenzhen Qianniao Xiangyun Technology Co., Ltd.
: http://cn.dayunlinks.com
: www.hapseemate.cn
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Network issue

Cannot connect to camera unless on same WiFi

Fix: Check if your camera supports remote access. If it does, ensure that the settings are configured correctly in the app to allow connections o... ⇲

Cannot enter WiFi name in app

Fix: Check if the app has a 'manual entry' option for WiFi settings. If not, try connecting to a different WiFi network temporarily to see if the... ⇲

Unable to connect camera to app

Fix: Double-check that the camera is powered on and in pairing mode. Refer to the manual for instructions on how to enter pairing mode. OR Res... ⇲

HapSeeMate+ does not register device connected through hotspot

Fix: Ensure that your hotspot is configured correctly and that the camera is compatible with hotspot connections. Check the manual for any specif... ⇲

HapSeeMate+ does not allow typing in WiFi name

Fix: Try using a different keyboard input method on your iPhone. Sometimes switching to a different keyboard can resolve input issues. OR If t... ⇲
 
Updates issue

Frequent need to repair camera after updates

Fix: After each update, make a note of the camera's settings and configurations. If you need to repair it, you can quickly re-enter the settings... ⇲

Updates do not work

Fix: Ensure that your iPhone has enough storage space for the update. If storage is low, delete unnecessary apps or files to free up space. OR... ⇲
 
Crashes issue

HapSeeMate+ crashes immediately

Fix: Delete the app and reinstall it from the App Store. This can resolve issues caused by corrupted files or incomplete installations. OR Che... ⇲
 
Freezing issue

Cameras freeze after update

Fix: Perform a hard reset on the camera. This can often resolve freezing issues. Refer to the camera's manual for specific instructions on how to... ⇲
 
Setup issue

Timed out during setup

Fix: Ensure that your WiFi connection is stable and strong during the setup process. Move closer to the router if necessary. OR Restart both y... ⇲

Setup fails at 99% completion

Fix: Restart both the camera and your iPhone, then attempt the setup process again. This can help clear any temporary issues that may be causing... ⇲
 
Payments issue

Cannot enter PayPal info for cloud service

Fix: Check if the app has a specific format for entering PayPal information. Ensure that all required fields are filled out correctly. OR Try... ⇲
 
Login issue

Password input fails despite being correct

Fix: Double-check that you are entering the password correctly, paying attention to case sensitivity and special characters. OR Try resetting... ⇲
 
Video issue

Live video does not show or freezes

Fix: Check your internet connection speed. A slow connection can cause live video to freeze. Consider switching to a faster network if available.... ⇲
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 what users are saying
Bad experience
91.4%

Good experience
4.3%

Neutral
4.3%

~ from our NLP analysis of 70 combined software ratings.

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 Private Data HapSeeMate+ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics