fix problems on Zen [iphone]

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—— Run into issues on Zen? Get help pending when official support gets back to you!

Zen: Guided Meditation & Sleep
Info:
company: MoveNext, Ltd
: http://help.app-zen.com/en/support/home
: zenapp.zendesk.com
Chat with our AI-based Zen Support
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Account issue

Difficulties in unsubscribing

Fix: 1. Manage Subscriptions: Go to Settings > [your name] > Subscriptions. Find Zen in the list and select it. You should see an option to cance... ⇲
 
Payments issue

Confusing subscription pricing

Fix: 1. Review Pricing Plans: Go to the Zen app and navigate to the subscription section. Take note of the different plans and their features. Wr... ⇲

Limited access to free content

Fix: 1. Explore Free Content: Regularly check the app for any new free content that may be added. Sometimes, apps rotate their free offerings. 2.... ⇲

High subscription cost

Fix: 1. Look for Discounts: Check the app for any seasonal promotions or discounts that may lower the subscription cost. Sometimes, annual subscr... ⇲
 
Support issue

Lack of customer support

Fix: 1. Use In-App Help: Check if the Zen app has a help or FAQ section within the app. This can often provide answers to common issues. 2. Commu... ⇲
 
Gameplay issue

Points system lacks clarity

Fix: 1. Review Points System: Check the app's FAQ or help section to see if there is an explanation of how the points system works. Take notes on... ⇲
 
Glitches issue

Glitches in downloaded meditations

Fix: 1. Re-download Meditations: Delete the problematic meditations and re-download them. This can resolve issues caused by corrupted files. 2. C... ⇲
 
Audio issue

Background noise not silenced during sessions

Fix: 1. Adjust Volume Settings: Check the app's audio settings to ensure that background noise is muted or set to a low volume. Look for any opti... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.1%

Bad experience
4.8%

Neutral
2.1%

~ from our NLP analysis of 2,520 combined software ratings.

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 Private Data Zen collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Diagnostics

  Cost of Subscriptions
  1. Zen Premium: $39.99 Full access to all Zen content now!
  2. Zen Premium: $10.99 Being Zen subscriber the user has access to all packages of meditations in Portuguese and Spanish, as well as full access to the relaxing sounds
  3. Zen Premium: $7.99 Tenha acesso a todo o conteĂşdo do Zen
  4. Zen: $11.99 Full access to all Zen content now!
  5. Zen Premium: $2.99 Being a Zen subscriber, the user has access to all meditation packages in Portuguese, English and Spanish, as well as full access to relaxing content.
  6. Zen Premium: $39.99 Unlock All Content
  7. Zen Premium: $69.99 Being Zen subscriber the user has access to all packages of meditations in Portuguese and Spanish, as well as full access to the relaxing sounds
  8. Zen Premium: $39.99 Full access to all Zen content now!
  9. Zen Premium: $5.49 Full access to all Zen content now!
  10. Zen Premium: $39.99 Get Access to all content of Zen