fix problems on CapMetro [iphone]

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—— Run into issues on CapMetro? Get help pending when official support gets back to you!

CapMetro
Info:
company: Capital Metropolitan Transportation Authority
: https://www.bytemark.co/support
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Login issue

CapMetro frequently logs users out

Fix: Check your device's settings to ensure that the CapMetro app has permission to run in the background. Go to 'Settings' > 'General' > 'Backgr... ⇲
 
Account issue

Issues with virtual card balance

Fix: To check your virtual card balance, navigate to the 'Wallet' or 'Cards' section of the app. Ensure that you are logged into the correct acco... ⇲

Missing previous passes after account login

Fix: Ensure that you are logging into the correct account associated with your previous passes. If you have multiple accounts, try logging into e... ⇲
 
Camera issue

Difficulties scanning AMP card

Fix: Ensure that your device's camera is clean and functioning properly. If the camera is dirty, it may not scan the card effectively. Wipe the l... ⇲
 
Loading issue

Inability to load multiple passes

Fix: Check if the app has a limit on the number of passes you can load. If so, remove any unused passes by going to the 'Wallet' or 'Cards' secti... ⇲
 
Registration issue

Error messages during account creation

Fix: Double-check the information you are entering during account creation. Ensure that all required fields are filled out correctly and that you... ⇲
 
Permissions issue

Location services required for ticket purchase

Fix: To enable location services, go to 'Settings' > 'Privacy' > 'Location Services' and ensure that it is turned on for the CapMetro app. Select... ⇲
 
Compatibility issue

No support for iPhone Transit Card capabilities

Fix: Check if your iPhone's Wallet app supports adding transit cards. If it does, try adding your CapMetro card to the Wallet app by selecting 'A... ⇲
 
UI issue

Frustrating user interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can help reduce frustration. Consider cre... ⇲
 
Bugs issue

Inability to activate and scan passes

Fix: Ensure that you have a stable internet connection when trying to activate or scan passes. If your connection is weak, try switching to Wi-Fi... ⇲

Bus arrival information often incorrect

Fix: Check if the app has a refresh option for bus arrival times. If so, use it to update the information. Additionally, ensure that your locatio... ⇲
 
Support issue

Drivers unhelpful with app issues

Fix: If you encounter issues with the app while on the bus, try to remain calm and explain your situation clearly to the driver. They may not be... ⇲
 
Messages issue

CapMetro does not allow email communication

Fix: If the app lacks email communication features, check for any in-app messaging or support options that may allow you to submit inquiries or f... ⇲
 
Payments issue

Multiple charges for single transactions

Fix: If you notice multiple charges, check your transaction history in the app to confirm the purchases. If you see duplicates, take screenshots... ⇲
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 what users are saying
Good experience
88.5%

Bad experience
9.4%

Neutral
2.2%

~ from our NLP analysis of 2,304 combined software ratings.

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 Private Data CapMetro collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics