fix problems on My RUSH [iphone]

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My RUSH Mobile
Info:
company: Rush University Medical Center
: https://www.rush.edu/contact-us
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Login issue

Password reset required every login

Fix: 1. Check for app updates: Go to the App Store and check if there is an update available for My RUSH Mobile. Updates often fix bugs related t... ⇲

Frequent login issues

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option on the login screen, make sure to check it to avoid frequent logins. 2. Clear... ⇲

Multiple logins required for appointments

Fix: 1. Use a single sign-on option: If available, use a single sign-on feature to log in once and access all appointment features without repeat... ⇲

Aggressive login timeout

Fix: 1. Check app settings: Look for any settings related to session timeouts and adjust them if possible. 2. Stay active: Try to interact with t... ⇲

Login error with OAuth grant type

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. 2. Clear app data: Go to Settings > My RUSH Mobile > Clear... ⇲
 
Account issue

Redundant information verification

Fix: 1. Check app settings: Look for an option in the app settings to reduce the frequency of information verification. 2. Provide feedback: Whil... ⇲
 
Messages issue

Messages disappear after reading

Fix: 1. Check app settings: Look for a setting related to message retention or notifications and adjust it to keep messages longer. 2. Reinstall... ⇲
 
Notifications issue

No text message notifications

Fix: 1. Check notification settings: Go to iPhone Settings > Notifications > My RUSH Mobile and ensure that notifications are enabled. 2. Check i... ⇲

Inconsistent appointment notifications

Fix: 1. Check notification settings: Go to iPhone Settings > Notifications > My RUSH Mobile and ensure notifications are enabled. 2. Check in-app... ⇲
 
UI issue

Lack of back and home buttons

Fix: 1. Use gestures: Familiarize yourself with iPhone gestures to navigate back and home. Swipe from the bottom of the screen to go home or swip... ⇲

Poorly designed interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features better. 2. Provide feedback... ⇲
 
Video issue

Virtual visit feature malfunctions

Fix: 1. Check your internet connection: Ensure you have a stable internet connection for virtual visits. 2. Restart the app: Close the app comple... ⇲
 
Updates issue

My RUSH requires constant updates

Fix: 1. Enable automatic updates: Go to Settings > App Store > Automatic Downloads and enable updates for apps to ensure you always have the late... ⇲

My RUSH fails to recognize updates

Fix: 1. Restart the app: Close the app completely and reopen it to refresh its state. 2. Check for updates manually: Go to the App Store and chec... ⇲
 
Bugs issue

Bugs prevent entering information

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Clear app cache: Go to Settings > My RUSH Mobile... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
4.5%

Neutral
2.2%

~ from our NLP analysis of 13,319 combined software ratings.

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 Private Data My RUSH collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data